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German Principal Customer Success Manager, Strategic Accounts (DACH Market)

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HubSpot

Nov 2

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

Requirements

  • A personal investment in helping customers succeed
  • Experience working with large organizations (200+ employees)
  • Fluency in German and English
  • A proven track record of measurably impacting your customers' results with HubSpot
  • Experience with creative problem solving and change management
  • Experience with cross-team customer advocacy
  • An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.

Responsibilities

  • Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth
  • Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot
  • Consult on customers' marketing, sales, and services processes to help deliver tangible, positive results to our customers' efforts and drive product adoption
  • Build deep relationships that turn your customers into power users and evangelists of HubSpot
  • Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams
  • Travel onsite to deliver strategic consulting engagements, as needed
  • Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development

FAQs

Do we support remote work?

Yes, this role can be offered in-office, hybrid, or fully remote from various countries including Germany, Ireland, the United Kingdom, Belgium, Spain, or France.

What language proficiency is required for this position?

Fluency in both German and English is required for this role.

What type of customers will I be working with?

You will be working with HubSpot's highest paying customers in the Enterprise segment, typically large organizations with 200 or more employees.

Is travel required for this position?

Yes, travel onsite may be required to deliver strategic consulting engagements as needed.

What is the main goal of the Principal Customer Success Manager on the Strategic Accounts team?

The main goal is to deliver high-value marketing, sales, and services strategy solutions to help customers achieve extraordinary growth, retention, and maximize the value they get from HubSpot.

What kind of experience is HubSpot looking for in candidates?

HubSpot is looking for candidates with a proven track record of impacting customer results, experience in creative problem solving and change management, and the ability to autonomously detect and remediate risks.

Will I be required to advocate for my customers internally?

Yes, you will serve as an internal advocate for your segment, representing customer challenges to HubSpot leadership and executive teams.

What personal qualities are important for this position?

A personal investment in helping customers succeed and the ability to build deep relationships that turn customers into power users and evangelists of HubSpot are important qualities for this role.

Is there any specific support for candidates needing accommodations?

Yes, HubSpot is committed to supporting candidates who may need accommodations due to a disability or other reasons; you can reach out for assistance using a designated form during the hiring process.

What can I expect in terms of company culture?

HubSpot values flexibility and connection, and has been recognized for its award-winning culture, making it a great place to work.

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HubSpot

The easy-to-use CRM to scale your business.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.

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