FAQs
What are the main responsibilities of the Gestionnaire opérations clientèle de particuliers H/F/X?
The main responsibilities include managing customer relationships during the closure of their services, providing information about their transfer, conducting sometimes sensitive phone interviews, ensuring compliance with procedures, responding to customer inquiries, and proposing corrective measures to improve services.
What qualifications or experience are necessary for this position?
Candidates should have good relational skills, experience in banking and back office operations, familiarity with banking offers, autonomy, rigor, organization, and a good understanding of operational risk and compliance.
Is there an opportunity for career advancement in this role?
Yes, successful candidates may have the opportunity to evolve into positions such as customer advisor in an agency or Customer Relationship Center (CRC) based on their interests and strengths.
What kind of training will be provided upon starting?
New employees will receive a training program and dedicated support upon their arrival.
Is this position located in Lyon?
Yes, the position is based in Lyon within the national customer service operations center.
Does the company promote diversity and inclusion?
Yes, the company is committed to equality of opportunity and views diversity as a strength, promoting all talents regardless of various characteristics.
What is the work environment like for this position?
The work environment is collaborative and evolving, with an emphasis on teamwork and adaptability to change.
Are there specific skills in customer service that are required for this role?
Yes, candidates should have a strong command of telephone interview techniques, the ability to handle complex calls, and a focus on customer service quality.
Will I work independently or as part of a team?
You will work as part of a team of approximately 12 people, but also be expected to work autonomously.
What is the emphasis on service quality in this position?
There is a strong focus on providing high-quality service while adhering to risk, compliance, and ethical standards established by the Société Générale Group.