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Global Client General Manager

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American Express Global Business Travel

Sep 8

  • Job
    Full-time
    Senior Level
  • Consulting
    Sales & Business Development
  • Canada
    Remote

AI generated summary

  • You must have 5+ years in global client management, consultative selling skills, strong financial acumen, and proven ability to grow client revenue, ideally in the travel industry.
  • You will research market trends, lead global account efforts, drive revenue growth, manage client relationships, develop pricing strategies, and enhance service offerings across multiple regions.

Requirements

  • 5+ years of global account/client management experience with strong proven people leadership skills and travel industry is strongly preferred.
  • Previous customer / client-facing experience and client relationship management skills with global clients.
  • Previous global service delivery / account implementations experience a plus.
  • Proven track record to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority, with the ability to identify business opportunities.
  • Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
  • Proven success in consultative selling is required, in addition to demonstrated success growing client revenue and profitability.
  • Ability to communicate GBT’s value proposition, with proven executive level presentation skills up to and including the “C Suite”.
  • Demonstrated ability to build strategic vision, account plans, action plans, set and measure goals, etc.
  • Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.
  • Strong financial skill and analytical attitude required to use the key drivers of profitability.
  • A very strong business and financial competence with a consistent track record of gaining results and achieving targets are required.
  • Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.
  • Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
  • A sophisticated range of communication, presentation and influencing skills to present complex ideas in a simple and compelling way to a wide variety of audiences.
  • Highly collaborative with proven success working in matrixed environments.
  • Proficient and comfortable with using various software platforms including but not limited to PowerPoint, Excel, Word and Salesforce.
  • Virtual based location, must be very comfortable with working remotely, and traveling for work as needed for quarterly client business review, etc.

Responsibilities

  • Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, benchmarking, and technology as critical value drivers.
  • Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
  • Leads the global efforts for assigned portfolio across 4 regions and 50+ countries, which includes guiding the regional market leads in their efforts to support the client global goals/initiatives.
  • Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue.
  • Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients.
  • Develop creative pricing strategies and contributing to ongoing client P&L management and client retention.
  • Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.
  • Enhance the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
  • Strong relationship building skills to ensure trusted partnerships with clients.

FAQs

What is the main responsibility of the Global Client General Manager?

The main responsibility is to lead innovative account management strategies that focus on growing profitability and deepening client relationships within a portfolio of Global Multi-National accounts.

What qualifications are required for this position?

Candidates should have 5+ years of global account/client management experience, strong proven people leadership skills, and preferably experience in the travel industry.

Is travel a requirement for this role?

Yes, the role requires traveling for work as needed for quarterly client business reviews and other engagements.

What skills are essential for success in this role?

Essential skills include strong relationship building, consultative sales abilities, innovative problem-solving, financial acumen, and effective communication and presentation skills.

What does the job entail in terms of client interactions?

The role involves engaging in high-level discussions with clients, leading business planning sessions, conducting C-Level executive reviews, and handling negotiations on account rebids.

Are there opportunities for career development at Amex GBT?

Yes, Amex GBT offers global tuition assistance, access to numerous courses on their learning platform, and prioritizes internal candidates for new job openings.

How does Amex GBT support diversity and inclusion?

Amex GBT champions Diversity, Equity, and Inclusion through various global Inclusion Groups, allowing colleagues to connect over common identities or initiatives.

What type of benefits does Amex GBT provide?

Benefits include flexible health and welfare insurance plans, retirement programs, parental leave, travel perks, and wellbeing resources for mental and emotional health.

Is customer-facing experience important for this role?

Yes, previous customer/client-facing experience and client relationship management skills with global clients are important for success in this role.

How is the approach towards client revenue growth described?

The approach towards client revenue growth is data-driven and consultative, focusing on identifying business opportunities and delivering innovative solutions that enhance profitability.

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American Express Global Business Travel

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.