FAQs
What is the primary responsibility of the Global Customer Service Representative with Portuguese at StubHub/viagogo?
The primary responsibility is to handle inbound customer inquiries via phone, email, and chat, providing exceptional service and resolving inquiries efficiently.
What languages are required for this position?
Proficiency in English and Portuguese is required for this position.
What competencies are essential for a Customer Service Representative in this role?
Essential competencies include customer focus, results orientation, communication skills, problem solving, attention to detail, time management, technical aptitude, and sound judgment.
Is previous experience in customer service required?
While previous experience is not explicitly required, experience working in a performance-driven culture is considered a plus.
What type of work environment can I expect in this role?
You can expect a dynamic, fast-paced environment where performance is celebrated and rewarded, and colleagues collaborate to improve processes and optimize the customer experience.
What is the expected work schedule for this position?
This is a full-time position that may require weekend shifts. You will be required to work in the office three days per week to ensure cross-functional collaboration.
What tools and software should the Global Customer Service Representative be proficient in?
Proficiency in Microsoft Office and CRM software is preferred for this position.
How will performance be measured in this role?
Performance will be measured based on metrics such as resolution rate, customer satisfaction, and response time, with individual and team targets to meet and exceed.
Is there an opportunity for growth in this position?
Yes, as a global organization that values innovation and change, there are opportunities for growth and advancement within the company for high performers.