FAQs
What are the primary responsibilities of a Global Customer Service Representative with Spanish at StubHub/viagogo?
The primary responsibilities include handling inbound customer inquiries via phone, email, and chat, providing immediate solutions, educating customers for self-service, meeting performance targets for resolution rate and customer satisfaction, maintaining knowledge of products and services, collaborating with cross-functional teams, and demonstrating friendliness and reliability in all tasks.
Is proficiency in multiple languages required for this position?
Yes, proficiency in both English and Spanish is required for this role.
What kind of work environment can I expect?
You can expect a dynamic, fast-paced environment where performance is celebrated and rewarded, with a culture that values togetherness, trust, inclusion, and innovation.
What kind of skills are preferred for this role?
Preferred skills include excellent verbal and written communication, proficiency in Microsoft Office and CRM software, multitasking abilities, and experience in a performance-driven culture.
Will I need to work weekends?
Yes, this position may require weekend shifts.
Are there any specific competencies expected from the candidates?
Yes, candidates are expected to demonstrate competencies in customer focus, results orientation, communication, problem-solving, attention to detail, time management, technical aptitude, and sound judgment in decision-making.
What type of work schedule does this job offer?
This is a full-time position, and three days a week will require working in the office for cross-functional collaboration.
How do I know if I am a good fit for this position?
If you have a proactive mindset, excellent communication skills, a passion for customer service, and can thrive in a fast-paced environment while meeting performance targets, you may be a good fit for this position.