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Global Forwarding Agent

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C.H. Robinson

13d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Lyon

AI generated summary

  • You need a high school diploma, 1 year in global forwarding, fluent in French and English, customs knowledge, strong communication, problem-solving skills, attention to detail, and adaptability.
  • You will manage international shipping processes, ensure accurate billing, maintain shipment data, provide pricing quotes, communicate with stakeholders, and foster customer relationships.

Requirements

  • High school diploma or GED in Supply Chain, Logistics, or International Business
  • Minimum 1 years of Global Forwarding experience
  • Fluent in French and English (written and verbal)
  • Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
  • Excellent communication, prioritization, and multi-tasking skills
  • Excellent customer service skills and follow up to be utilized with customers and the network
  • Proven track record of dealing with customers and being client focused
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven office environment
  • Ability to influence the lifecycle shipping process
  • Values a diverse and inclusive work environment

Responsibilities

  • Understand international shipping processes, documentation, and terminology
  • Input financial components for accurate customer billing
  • Execute shipment tasks per customer SOP requirements
  • Create, update, and maintain accurate shipment data in Navisphere
  • Provide pricing quotes based on customer and network needs
  • Offer track and trace services and generate shipment documents
  • Ensure high data integrity: shipment details, INCOterms, routing, dates, documents
  • Build strong customer relationships; respond and follow up on issues promptly
  • Communicate clearly and effectively with Customers/Agents, CHR offices, and Vendors
  • Foster positive working relationships with team members and participate in new customer implementations and business meetings as needed

FAQs

What is the role of a Global Forwarding Agent at C.H. Robinson?

The Global Forwarding Agent is responsible for managing and operating the shipment lifecycle for assigned accounts, ensuring customer requirements are met accurately and timely, and overseeing tasks related to shipment logistics.

What are the working arrangements for this position?

The role allows for on-site engagement three days a week with the flexibility for remote work two days a week.

What qualifications are required for the Global Forwarding Agent position?

A high school diploma or GED in Supply Chain, Logistics, or International Business, a minimum of 1 year of Global Forwarding experience, fluency in French and English, and knowledge of customs procedures and formalities are required.

Is prior experience in global forwarding necessary?

Yes, a minimum of 1 year of global forwarding experience is required for this position.

What benefits does C.H. Robinson offer to employees in this role?

C.H. Robinson offers comprehensive benefits including competitive salary and performance-based bonuses, meal vouchers, life insurance, healthcare plans, and an Employee Stock Purchase Plan (ESPP) after one year of employment, among others.

Are there opportunities for professional growth at C.H. Robinson?

Yes, employees have real opportunities to grow their talent in a fast-moving, global organization with access to training platforms like Percipio and GoFluent.

What skills are preferred for this position?

Preferred skills include excellent communication, prioritization, and multi-tasking skills, strong customer service abilities, critical-thinking and problem-solving skills, high attention to detail, and the ability to work in a fast-paced environment.

How does C.H. Robinson contribute to diversity and inclusion?

C.H. Robinson is committed to building a diverse and inclusive workplace where all employees feel they belong and encourages individuals from various backgrounds to apply, even if they do not meet all preferred qualifications.

What technologies or systems will I use in this role?

You will use Navisphere to create, update, and maintain accurate shipment data, as well as tools for pricing quotes and track and trace services.

What is the company culture like at C.H. Robinson?

C.H. Robinson promotes a fun, open, and inclusive workplace that encourages innovative thinking and collaboration among team members.

C.H. Robinson

Transportation
Industry
10,001+
Employees
1905
Founded Year

Mission & Purpose

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $30 billion in freight under management and 20 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our 100,000 customers and 96,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.