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Global Head of Customer Care

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Aesop

3d ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
    Creative Arts & Fashion
  • London
  • Quick Apply

AI generated summary

  • You should be committed to attracting, developing, and retaining talent while promoting inclusion and diversity in the workplace.
  • You will oversee global customer service strategies, enhance customer satisfaction, lead teams, and ensure consistent service quality across all channels.

Requirements

  • The job posting provided does not contain specific job requirements. It focuses on Aesop's commitment to attracting, developing, and retaining talent, as well as promoting inclusion and diversity within the workplace. If you have another job posting that includes the requirements, please provide that for extraction.

Responsibilities

  • The job posting does not contain any specific job responsibilities to extract.

FAQs

What is the role of the Global Head of Customer Care at Aesop?

The role of the Global Head of Customer Care involves leading the customer care strategy and initiatives to ensure exceptional service and support for our customers worldwide.

What values does Aesop prioritize in its workplace?

Aesop prioritizes creativity, inclusion, diversity, and belonging as core values in our workplace, recognizing their importance to the success of the organization.

How does Aesop promote diversity and inclusion?

Aesop promotes diversity and inclusion by actively encouraging individuals from all backgrounds to apply, creating a supportive environment where talent is recognized and rewarded.

What benefits does Aesop offer to its employees?

Aesop offers various benefits including career development opportunities, a supportive work environment, and a commitment to employee well-being and satisfaction.

Is there an emphasis on professional development at Aesop?

Yes, Aesop is committed to attracting, developing, and retaining the best talent, emphasizing continuous professional development for its employees.

What is the company culture like at Aesop?

The company culture at Aesop is collaborative, creative, and inclusive, fostering a sense of belonging and encouraging innovative thinking among employees.

Are there opportunities for career advancement within Aesop?

Yes, Aesop actively supports career advancement through training, mentorship, and clear pathways to leadership positions for its employees.

How does Aesop ensure employee recognition and rewards?

Aesop ensures employee recognition and rewards through performance-based evaluations, acknowledgment of contributions, and competitive compensation packages.

Manufacturing & Electronics
Industry
1001-5000
Employees
1987
Founded Year

Mission & Purpose

Aesop was established in Melbourne in 1987. Our objective has always been to formulate skin, body and hair care products of the finest quality, as well as fragrance and accessories for the self and home. All Aesop products are vegan. We do not test on animals and only use ingredients with a proven record of safety, efficacy and sustainability. We are on a journey to reduce our footprint on the planet that generously sustains us. So far, our progress has led to Aesop becoming a certified B Corp™. Alongside our commercial activities, we explore and support the arts as an avenue through which to inspire, learn and communicate. We are headquartered across two locations—Melbourne and London—with satellite offices and stores in many parts of the world, including New York, Paris, Tokyo and Hong Kong. Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields. Just as the ingredients in our products are carefully selected for their unique characteristics, so too are the individuals who work with us around the world – we value working with those who can bring a wealth of life experience and inspired ideas to our table.