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Global Head of Customer Experience

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Sanofi

Nov 3

Applications are closed

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Marketing
  • Paris

Requirements

  • Seasoned experience in global cross functional leadership, experience in innovation lab
  • In-depth understanding and expertise from pharmaceutical industry
  • Driving digital transformation and change management
  • Commercial mindset and expertise
  • Agile mindset and practice: ensure the correct pace of the acceleration being outcome goal oriented
  • Ability to leverage networks, to develop people, coach & give feedback, empower people
  • Ability to lead change while achieving business goals & objectives, act for change
  • Challenge the status quo. Be persistent and resilient
  • Verbal and written fluency in English. French will be an advantage

Responsibilities

  • Being a key player who will contribute to thought leadership across all aspects of Commercialization performance cross GBU in terms of customer centric approach bringing new and innovative ways of working, benchmarking best in class approaches in Pharma Industry and beyond
  • Drive new POC of new commercial models, test, learn and scale cross GBUs according to business priorities
  • Share best practices and learnings of new commercial models across GBUs, (i.e. Customer First)
  • Provide thought leadership on developments in marketing, capabilities & emerging trends
  • Work closely with GenAI and Omnichannel teams to ensure strong commercial alignment and strategic alignment
  • Assess and prioritize capability gaps and new technologies needs to enhance capabilities towards pharmaceutical leading practices
  • Implement ways to continuous monitor customer feedback (Voice of the customer) and incorporating customer insights in the decision-making process at all levels of the organization

FAQs

What is the location for the Global Head of Customer Experience position?

The primary location is La Maison Sanofi in Paris (FR), with other European locations to be discussed.

What type of employment is being offered for this position?

This is a permanent, full-time position.

Is travel expected for this role?

Yes, 30% travel is expected for this role.

What main responsibilities will this role entail?

The role involves leading organization transformation towards a customer-focused organization, contributing to thought leadership in commercialization performance, driving new commercial models, providing thought leadership on marketing developments, and implementing continuous monitoring of customer feedback.

What experience is required for this position?

Candidates should have seasoned experience in global cross-functional leadership, innovation labs, in-depth understanding of the pharmaceutical industry, and experience in driving digital transformation and change management.

What soft and technical skills are preferred for candidates?

Preferred skills include an agile mindset, the ability to leverage networks for people development, leading change while achieving business goals, and challenging the status quo.

What language skills are required for this role?

Verbal and written fluency in English is required, and fluency in French will be an advantage.

What benefits does Sanofi offer to employees in this role?

Sanofi offers a comprehensive rewards package, health and wellbeing benefits, including high-quality healthcare, prevention, wellness programs, and at least 14 weeks of gender-neutral parental leave.

How does Sanofi promote diversity and inclusion in the workplace?

Sanofi provides equal opportunities to all individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. They actively promote diversity, equity, and inclusion through various initiatives.

What kinds of opportunities for career growth does this role provide?

The role offers endless opportunities for career growth, including promotions, lateral moves, and the chance to work internationally.

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Sanofi

Science & Healthcare
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.

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