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Global L&D Transformation Senior Change & Communications Manager

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Madrid

AI generated summary

  • You have a bachelor’s degree, 8-10 years in a professional services or matrixed organization, strong project management skills, excellent communication, and proficiency in MS PowerPoint and Excel.
  • You will drive L&D change, foster local buy-in, develop key messages, facilitate best practice sharing, and analyze change impact to ensure successful transformation and learning culture adoption.

Requirements

  • You have at least a bachelor’s degree and preferably an advanced degree
  • You bring a minimum of 8-10 years of experience in a professional services organization and/or heavily matrixed organization.
  • You work autonomously, independently, with only broad direction and you are very proactive
  • Preferably, you have relevant background in CD/ Talent teams or consulting, with experience in team and project management
  • You are comfortable working in a virtual environment and with a geographically distributed team
  • Excellent verbal and written communication (Fluency in English writing and speaking)
  • Excellent MS PowerPoint, Excel
  • Internal BCG candidate preferred due to existing knowledge of the culture and business landscape

Responsibilities

  • Ensure the L&D vision is understood and bought in by our learners, firm leadership as well as our L&D community and collaborative partners
  • Drive the change “on the ground” by ensuring we have local buy-in from both L&D teams but also their local system leadership who can drive and need to continue to strengthen our learning culture
  • Proactively raise potential pain points and collaboratively ensure timely resolution is achieved, ensuring overall success of the transformation
  • As thought partner and change manager to the system and regional L&D teams
  • You will oversee:
  • Change agenda to drive usage and adoption of best practices
  • Develop key messages (e.g. “case for change”) that demonstrate the ‘what’s in it for you’ to the various audiences (i.e. what value does L&D deliver to you and your learners), including supporting local teams with “playbooks” with ready to use materials for sharing with senior stakeholders (e.g. system leaders, local People Chair etc.)
  • Drive adoption of a strengthened learning culture (e.g. improved support to fully participate in learning experiences)
  • Leverage the defined transformation KPIs (e.g. # increase in learning hours, how many have we upskilled in distinctive expertise topics like GenAI, Climate & Sustainability etc.) to celebrate success and also focus team on areas with gaps to close
  • Facilitate best practice sharing of across different systems and regions
  • Work closely with regional and local L&D teams as a thought partner on devising and delivering functional process changes and ensure successful implementation
  • As thought partner with the global L&D leadership team
  • Establish strong relationships with key L&D managers and directors to identify key target audiences and unique selling propositions/ messages for further support with the L&D Transformation with particular focus in parts of our organization that is experiencing the most amount of change
  • Develop strategic change management roadmap to support the overall L&D change effort, and then execute with speed
  • Analyze impact of change management effort, and where we need to accelerate further and proactively seek support to achieve required momentum

FAQs

What locations is this position available in?

This position is available in Lisbon and Madrid.

What is the primary focus of the Global L&D Transformation Senior Change & Communications Manager role?

The primary focus is to advance Learning@BCG’s strategic priorities through change management, communication, and collaboration with multiple stakeholders.

What kind of experience is required for this position?

A minimum of 8-10 years of experience in a professional services organization and/or a heavily matrixed organization is required.

Will this role involve working with a geographically distributed team?

Yes, the role requires comfort working in a virtual environment and with a geographically distributed team.

What educational qualifications are preferred for this position?

A bachelor’s degree is required, and an advanced degree is preferred.

What kind of skills are essential for success in this role?

Essential skills include excellent communication, project management, interpersonal skills, and the ability to manage multiple senior stakeholders.

Is prior experience within BCG preferred for this position?

Yes, internal BCG candidates are preferred due to their existing knowledge of the culture and business landscape.

What kind of projects will the Senior Change & Communications Manager be overseeing?

They will oversee the change agenda, drive usage and adoption of best practices, facilitate best practice sharing, and develop strategic change management roadmaps.

How does BCG view its commitment to diversity in hiring?

BCG is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or veteran status.

What is the working culture like at BCG?

BCG promotes a collaborative working culture across the firm and encourages constant learning, feedback, and continuous improvement.

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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.