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Global L&D Transformation Senior Change & Communications Manager

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    People, HR & Administration
  • Madrid
    Remote

AI generated summary

  • You have a bachelor’s degree, 8-10 years in a matrixed environment, proactive, team management experience, strong English communication, Excel, PowerPoint skills, and prefer internal candidates.
  • You will drive L&D change initiatives, develop key messages, foster a learning culture, track KPIs, share best practices, support local teams, and build relationships to enhance transformation efforts.

Requirements

  • You have at least a bachelor’s degree and preferably an advanced degree
  • You bring a minimum of 8-10 years of experience in a professional services organization and/or heavily matrixed organization.
  • You work autonomously, independently, with only broad direction and you are very proactive
  • Preferably, you have relevant background in CD/ Talent teams or consulting, with experience in team and project management
  • You are comfortable working in a virtual environment and with a geographically distributed team
  • Excellent verbal and written communication (Fluency in English writing and speaking)
  • Excellent MS PowerPoint, Excel
  • Internal BCG candidate preferred due to existing knowledge of the culture and business landscape

Responsibilities

  • As thought partner and change manager to the system and regional L&D teams
  • You will oversee:
  • Change agenda to drive usage and adoption of best practices
  • Develop key messages (e.g. “case for change”) that demonstrate the ‘what’s in it for you’ to the various audiences (i.e. what value does L&D deliver to you and your learners), including supporting local teams with “playbooks” with ready to use materials for sharing with senior stakeholders (e.g. system leaders, local People Chair etc.)
  • Drive adoption of a strengthened learning culture (e.g. improved support to fully participate in learning experiences)
  • Leverage the defined transformation KPIs (e.g. # increase in learning hours, how many have we upskilled in distinctive expertise topics like GenAI, Climate & Sustainability etc.) to celebrate success and also focus team on areas with gaps to close
  • Facilitate best practice sharing of across different systems and regions
  • Work closely with regional and local L&D teams as a thought partner on devising and delivering functional process changes and ensure successful implementation
  • As thought partner with the global L&D leadership team
  • Establish strong relationships with key L&D managers and directors to identify key target audiences and unique selling propositions/ messages for further support with the L&D Transformation with particular focus in parts of our organization that is experiencing the most amount of change
  • Develop strategic change management roadmap to support the overall L&D change effort, and then execute with speed
  • Analyze impact of change management effort, and where we need to accelerate futher and proactively seek support to achieve required momentum

FAQs

What is the primary purpose of the Global L&D Transformation Senior Change & Communications Manager role?

The primary purpose of this role is to drive the change management and communications strategy for Learning@BCG’s transformation journey, ensuring that the learning culture and processes are effectively adopted across the organization.

Where are the job locations for this position?

The job locations for this position are Lisbon and Madrid.

What qualifications are required for this role?

A minimum of a bachelor's degree is required, preferably with an advanced degree. Additionally, a minimum of 8-10 years of experience in a professional services or heavily matrixed organization is needed.

What skills are essential for success in this position?

Essential skills include project management, change management, excellent verbal and written communication, interpersonal skills, and proficiency in MS PowerPoint and Excel.

Is prior experience within BCG preferred for this role?

Yes, internal BCG candidates are preferred due to their existing knowledge of the culture and business landscape.

What competencies are emphasized for candidates applying for this position?

Candidates should demonstrate self-motivation, strong interpersonal skills, ability to work collaboratively in a matrix organization, and the capability to pivot quickly and think creatively, among other skills.

How does this role contribute to Learning@BCG’s strategic priorities?

This role is critical for ensuring that the L&D vision is communicated effectively, driving local buy-in, facilitating best practice sharing, and managing the change agenda to boost learning engagement and adoption.

Are there any specific transformation KPIs mentioned in the job description?

Yes, the job includes leveraging defined transformation KPIs such as the increase in learning hours and the number of individuals upskilled in topics like GenAI and Climate & Sustainability to measure success and focus on areas for improvement.

Will the manager work alone or with a team?

The manager will work closely with regional and local L&D teams, as well as global leadership, fostering collaboration and driving change management efforts.

What should candidates know about the culture at BCG?

Candidates should understand that BCG values diversity and collaboration, emphasizing a collaborative model across all levels of the organization to generate impactful results for clients.

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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.