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Global Learning Operational Excellence and Quality Manager (m/f/x)

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ZEISS Group

2mo ago

  • Job
    Full-time
    Senior Level
  • Education & Teaching
  • Oberkochen

AI generated summary

  • You need a relevant degree, experience in operational excellence and learning, skills in process optimization, strategic thinking, stakeholder management, and strong problem-solving abilities.
  • You will develop and monitor quality processes, analyze performance data, ensure compliance with regulations, gather local requirements, and promote continuous improvement in global learning.

Requirements

  • * Bachelor's or Master's degree in Operations Management, Business Administration, Learning & Development, or a related field.
  • * Several years of experience in an operational excellence role, preferably in learning & development, or business-related field.
  • * Proven ability to develop, implement and optimize processes and ensure quality control in learning organizations
  • * Proven track record in driving continuous operational excellence and supporting cultural transformation
  • * Experience developing strategic concepts, conducting in-depth analysis, and preparing decision-making documents for senior leadership.
  • * Excellent conceptualization and strategic thinking skills with a hands-on ability to drive operational excellence setup and execution.
  • * Strong stakeholder management and communication skills, with the ability to influence and collaborate with cross-functional teams.
  • * Excellent problem-solving skills and the ability to analyze complex data sets.

Responsibilities

  • As the Global Learning Operational Excellence and Quality Manager, you will provide strategic guidance and structure to our global learning function CurioZ by developing, implementing and optimizing quality management processes, ensuring alignment with local, country-specific regulations and overall governance frameworks for our business partners. Key Responsibilities:
  • Develop, implement and monitor quality management/assurance processes and procedures for our global learning function (CSOP, SOPs, WIs) to ensure compliance with standards and regulations and collaborate with our internal business partners.
  • Analyze quality data and metrics to identify trends, root causes of inefficiency for our function's performance, and areas for improvement. Prepare reports, decision papers and presentations for management on quality performance and improvement initiatives.
  • Gather and analyze country-specific, local legal requirements in the field of learning (e.g required learning language, learning time per year, documentation, …).
  • Stays updated with trends in the Learning field through continuous learning, and internal and external benchmarking and audit activities.
  • Educate, and develop continuous improvement skills and competencies across the global learning function in terms of quality and processes.

FAQs

What is the role of the Global Learning Operational Excellence and Quality Manager?

The role involves providing strategic guidance and structure to the global learning function, developing and optimizing quality management processes, and ensuring compliance with local regulations for business partners.

What qualifications are required for this position?

A Bachelor's or Master's degree in Operations Management, Business Administration, Learning & Development, or a related field is required, along with several years of experience in an operational excellence role.

Is experience in learning and development necessary for this role?

Yes, experience in learning & development or a related business field is preferred.

What skills are essential for the Global Learning Operational Excellence and Quality Manager?

Essential skills include operational excellence processes, strategic thinking, stakeholder management, communication, and excellent problem-solving capabilities.

Will I need to travel for this role?

The job description does not explicitly mention travel requirements; however, it is advisable to be prepared for potential travel depending on business needs.

Is knowledge of local regulations important for this position?

Yes, gathering and analyzing country-specific legal requirements in the field of learning is a key responsibility of the role.

What type of projects will I be responsible for in this position?

You will be responsible for developing, implementing, and monitoring quality management processes and procedures, as well as analyzing quality data for performance improvement.

Is there a focus on continuous improvement within the team?

Yes, there is a strong focus on educating and developing continuous improvement skills and competencies across the global learning function.

Do I need to know the German language to apply?

Yes, sufficient German language skills are required for applicants, especially for non-EU citizens.

Will I work independently or as part of a team?

You will work collaboratively with cross-functional teams, so teamwork and stakeholder management are essential.

What opportunities for career development are available in this role?

The position offers opportunities for further development in a modern setting with a focus on operational excellence and quality management in a global context.

Are applications accepted from candidates without a valid work permit for Germany?

Unfortunately, applications without a valid work permit for Germany will not be considered, especially for non-EU citizens.

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ZEISS Group

Manufacturing & Electronics
Industry
10,001+
Employees
1846
Founded Year

Mission & Purpose

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023). With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.