Logo of Huzzle

Global PMO Applications Administrator

image

Emerson

9d ago

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Chennai

AI generated summary

  • You need a relevant degree, 2+ years' experience, strong communication and problem-solving skills, expertise in software administration, and proficiency in Azure DevOps or Jira in an Agile environment.
  • You will manage application configurations, support end-user requests, monitor data integrity, facilitate testing, and assist with reporting and process automation, ensuring effective application usage and maintenance.

Requirements

  • Bachelor’s degree in engineering, Computer Science (BSc) & in Computer Application (BCA) or similar.
  • Minimum 2 years of relevant knowledge & experience
  • Good English written and verbal communication skills
  • Ability to effectively work with technical and nontechnical staff at all organizational levels.
  • Strong customer service and problem-solving skills.
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering software applications.
  • Ability to learn new content areas and skills quickly and thoroughly.
  • Professional attitude and work habits.
  • Problem solving and analytical skills.
  • Ability to understand software and tools and how they are used to support business processes.
  • Ability to introduce, analyze, and execute ideas, processes, and procedures.
  • Proficient in Azure DevOps or Jira and Agile project management
  • Understands business function related to the application.

Responsibilities

  • Manage and maintain the configuration of existing in-house and third-party applications.
  • Evaluate, test, and configure new applications as required.
  • Maintain configuration documentation and/or software.
  • Track change and enhancement requests and software updates, and perform and report impact analysis on the current configuration, automations, reports, training, documentation, processes, etc.
  • Plan and coordinate testing of changes and upgrades.
  • Support development of user training and communications.
  • Maintain user lists and perform user administration functions on the supported applications.
  • Monitor, track, triage and manage end user support requests.
  • Provide end user support by diagnosing and resolving issues and answering usage-related questions. Advance problems to the software vendor as needed and track through resolution.
  • Periodically monitor the applications for data integrity. Notify end users to make needed updates.
  • Monitor and support archiving activities.
  • Support development and implementation of processes for application monitoring and maintenance.
  • Identify process automation opportunities and support implementation.
  • Support data integration and extraction efforts.
  • Assist in custom query and report generation.
  • Develop, maintain, and report on metrics for the supported applications.
  • Develop work plans and track/report status of assigned projects and tasks.
  • Provide oral and written reports to managers and partners.
  • Maintain knowledge of relevant technologies and applications.
  • Maintain record of work done.

FAQs

What is the main responsibility of the Global PMO Applications Administrator?

The main responsibility is to manage and maintain both in-house and third-party applications, provide user support, and ensure data integrity.

What qualifications are required for this role?

A bachelor's degree in engineering, Computer Science, or a related field, along with a minimum of 2 years of relevant experience, is required.

What key skills are essential for a successful Global PMO Applications Administrator?

Essential skills include strong customer service and problem-solving abilities, effective communication, technical expertise in software applications, and the capacity to work with both technical and non-technical staff.

Are there opportunities for professional development in this role?

Yes, Emerson is committed to the ongoing development of employees as it is critical to the company's success, providing opportunities for continued learning and growth.

What tools or technologies should a candidate be familiar with?

Candidates should be proficient in tools such as Azure DevOps or Jira, as well as have an understanding of Agile project management.

Does the role involve user administration functions?

Yes, the role involves maintaining user lists and performing user administration functions on the supported applications.

Is experience in application monitoring and maintenance required?

Yes, candidates should support the development and implementation of processes for application monitoring and maintenance.

How does Emerson approach workplace diversity and inclusion?

Emerson is committed to creating a global workplace that supports diversity, equity, and inclusion, welcoming foreign nationals through Work Authorization Sponsorship.

What is the company's stance on work-life balance?

Emerson promotes work-life balance through a hybrid work setup that allows team members to work both from home and at the office.

Are there any safety measures in place for employees?

Yes, safety is a top priority, and Emerson is relentless in its pursuit to provide a safe working environment across its global network and facilities.

Manufacturing & Electronics
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

Emerson is a company that operates in the global technology and engineering industry, specialising in providing solutions for various sectors, including industrial automation, energy, and climate control. Their ultimate goal is to develop and deliver innovative technologies that address complex challenges faced by industries, enhance efficiency, and improve overall performance. Emerson's purpose revolves around creating products and services that optimise processes, improve sustainability, and support the advancement of industries worldwide. Through their expertise in automation and control technologies, they aim to empower their customers with the tools and solutions needed to thrive in an ever-evolving global marketplace.