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Global Process Owner (HR Operations)

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Uber

Jan 22

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • San Francisco

Requirements

  • Minimum 3+ years of professional, related experience HR operations, business partner, or project/program manager in the human resources field
  • Proven project/process management experience: from recommending and implementing global continuous process improvements to serving as a key liaison with external partners and internal clients to document, approve and implement changes
  • Excel in data analysis, reporting, and visualization. Ability to develop and provide relevant reporting metrics on program results to support decision making
  • Strong written and verbal communicator - able to effectively partner with and influence leaders, cross-functional partners, and peers
  • Sharp business acumen and proven ability to manage and implement program initiatives aligned to broader company goals

Responsibilities

  • Using user-centric design thinking, optimize and scale processes through process redesign, operating model design, automation, system integration or adoption, offshoring to create a seamless and timely employee experience and enhance operational efficiency
  • Manage program objectives, metrics, and priorities and ensure ongoing updates and communication to partner teams
  • Manage backlog of priorities for your program, to help operationalize the global team vision in a disciplined and focussed approach. This will require a strategic prioritization framework user impact, cross functional readiness or dependencies, resource optimization, financial impact, etc.
  • Due to the highly matrixed nature of the role, you will be expected to seamlessly partner with and influence various teams from within and beyond the People team (Employee Relations, Legal, IT, Finance, etc.)
  • Lead change management and stakeholder management for program initiative implementation
  • Develop the knowledge and expertise in the systems related to your program(s), including third-party systems and integrations in partnership with the IT team
  • Maintain documentation and best practices on program process maps, templates, and workflows
  • Identify, track, and raise issues and risks related to program initiatives
  • Improve the employee experience by enabling employee and manager self-service capabilities

FAQs

What is the primary focus of the Global Process Owner (HR Operations) role?

The primary focus is to optimize the employee experience and operational efficiency by designing, optimizing, and scaling processes within specific programs in the employee lifecycle.

What qualifications are required for this position?

A minimum of 3+ years of professional, related experience in HR operations, business partner, or project/program management in the human resources field is required.

What types of teams will I be partnering with in this role?

You will partner with various teams including Employee Relations, Legal, IT, Finance, and regional People Operations teams.

What methodologies will be used to optimize processes in this role?

User-centric design thinking will be used to optimize and scale processes through redesign, automation, system integration, and offshoring.

Is project management experience important for this role?

Yes, proven project and process management experience is preferred, particularly in recommending and implementing global continuous process improvements.

What skills are essential for data handling in this role?

Strong skills in data analysis, reporting, and visualization are essential for developing and providing reporting metrics on program results.

Will I have opportunities to influence decision-making?

Yes, strong written and verbal communication skills are necessary to effectively partner with and influence leaders, cross-functional partners, and peers.

What kind of capabilities should be improved to enhance the employee experience?

The role aims to improve the employee experience by enabling employee and manager self-service capabilities.

What is the salary range for this position based in San Francisco, CA?

The base salary range for this role is USD $124,000 per year to USD $137,500 per year.

Will I be eligible for benefits in this role?

Yes, you will be eligible for various benefits, including participation in Uber's bonus program and potential equity awards. More details can be found on the Uber careers benefits page.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness

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