FAQs
What languages are required for the Global Service Desk Agent position?
Fluency in Dutch or German, as well as English, is required for this role.
What type of support will the Global Service Desk Agent provide?
The agent will provide tier two support for more complex customer requests, inquiries, and questions through email, phone, or live chat.
What are the primary responsibilities of the Global Service Desk Agent?
Responsibilities include providing support to customers, troubleshooting and managing trouble resolution, assisting with process improvement, developing knowledge of business systems, and providing training support to new hires.
Is prior experience in customer support required for this role?
Yes, proven experience in a senior customer support or service role is required.
What kind of work environment does Equinix offer?
Equinix offers a dynamic, professional, international, and multicultural work environment.
Are there opportunities for professional development and training?
Yes, Equinix provides access to company-sponsored training programs and offers opportunities for personal development.
What educational background is preferred for this position?
A Bachelor's degree is preferred for the Global Service Desk Agent position.
Is there a possibility of career advancement within Equinix?
Yes, Equinix offers a well-defined career path shaped to the individual's career focus and priorities.
What benefits does Equinix offer to its employees?
Equinix offers competitive salary, yearly bonuses, an attractive benefits package, an Employee Assistance Program, and a paid employee referral program, among other perks.
Does Equinix support a diverse and inclusive work culture?
Yes, Equinix is committed to diversity in thought and contribution and aims to provide an equitable work environment.