FAQs
What is the primary role of the Global Services HR Manager?
The primary role of the Global Services HR Manager is to act as a key HR advisor to People Managers, their teams, and employees in the US, Canada, Mexico, and Costa Rica, providing support on various HR matters and navigating the complexities of international HR management.
What qualifications are required for this position?
Candidates should have at least 6-8 years of HR/People Advisory consulting experience or relevant experience in a professional services environment, along with an M.B.A. or specialization in Human Resources, Organization Development, or a related field.
What skills are essential for success in this role?
Essential skills include excellent communication, ability to influence and collaborate with senior stakeholders, strong analytical and problem-solving capabilities, and exceptional interpersonal skills.
Will the HR Manager be involved in employee relations?
Yes, the HR Manager will serve as the primary point of contact for complex employee relations issues and will be responsible for managing grievances and resolving workplace conflicts.
Is experience with local laws required?
Yes, a deep understanding of local geography and legal requirements in the US is required to ensure compliance with employment laws and regulations.
How important is collaboration in this role?
Collaboration is crucial, as the HR Manager will need to work extensively with HR Business Partners, HR Regional Partners, and Centers of Excellence while supporting global teams across different cultures and regions.
What is the expected work environment for this position?
The work environment is fast-paced, intellectually intense, service-oriented, and matrix-structured, requiring the ability to juggle many competing priorities.
Does this position offer opportunities for mentorship?
Yes, the HR Manager will mentor and train junior HR team colleagues to aid in their development and share expertise.
What tools and systems will be used in this role?
Candidates should have intermediate to advanced skills in Excel, PowerPoint, and other digital products such as Workday and Service Now.
What is BCG's policy on equal employment opportunity?
BCG is an Equal Opportunity Employer, ensuring all qualified applicants will receive consideration for employment without regard to various protected characteristics, and is committed to integrating individuals with criminal histories in a manner consistent with applicable laws.