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Global Services HR Manager

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • Boston

AI generated summary

  • You need 6-8 years in HR consulting, an MBA in HR or similar, strong US legal knowledge, excellent communication skills, and advanced Excel and PowerPoint proficiency.
  • You will support global teams in HR matters, manage complex employee relations, collaborate with partners, mentor junior staff, and ensure compliance with employment laws and policies.

Requirements

  • At least, 6-8 years of HR/People Advisory consulting experience, or relevant experience in professional services environment
  • M.B.A / Specialization in Human Resources, Organization Development or other related field
  • Deep understanding of local geography and legal requirements in the US
  • Depth of experience in HR practices, especially in employee relations management and performance and talent management
  • Ability to work collaboratively across different cultures and regions
  • Excellent communication skills, ability to influence and collaborate with senior stakeholders
  • Exceptional interpersonal skills, sound judgement and the ability to juggle many often-competing priorities simultaneously.
  • Able to perform successfully in a fast-paced, intellectually intense, service-oriented, and matrix-structured environment and to interpret rules and guidelines flexibly
  • Strong interpersonal and relationship management skills, and trust/credibility with the demonstrated ability to develop effective relationships at all levels of the organization
  • Strong analytical and problem-solving skills, proven ability to diagnose problems and identify and drive appropriate solutions
  • Detail oriented, organized with advanced project and process management skills
  • Strong teaming, collaboration, and relationship skills
  • Intermediate to advanced skills in excel, PowerPoint, and other digital products such as Workday and Service Now
  • Other duties, as assigned

Responsibilities

  • Providing HR support for global teams means playing a pivotal role in supporting a diverse and dynamic group of people.
  • You will navigate the complexities of international HR management, demonstrating flexibility and comfort in working with global teams.
  • You are expected to have a good understanding of the different business and people models, as you will be responsible for implementing those as well as translating global strategies into local practices.
  • This position requires a global mindset and the ability to work collaboratively across different cultures and regions to ensure that the global BCG teams' HR needs are met with excellence.
  • In this HR Manager role, you will be responsible for providing advice on HR matters, requiring extensive collaboration with HR Business Partners, HR Regional Partners, and Operational Centers of Excellence (Regional CoEs, Career Development/Talent, Compensation, etc.).
  • Your work will be highly visible to leadership, requiring strong communication skills and the ability to influence and collaborate with senior stakeholders.
  • You will manage sensitive employee relations issues, ensuring effective resolution and maintaining a positive work environment.
  • Serving as the primary point of contact for complex employee relations in NAMR, offering expert guidance and resolution strategies.
  • Taking end-to-end ownership of complex employee relations issues, resolving workplace conflicts, managing grievances, communicating effectively, and fostering a positive culture and engagement.
  • Supporting business models by leveraging HR approaches, policies, and procedures, and translating them into actionable initiatives.
  • You are also expert at implementing regional initiatives and global HR guidelines into practical realities for global teams.
  • Working collaboratively across different cultures and regions, applying excellent communication skills and the ability to influence and collaborate with senior stakeholders.
  • Demonstrating flexibility and comfort in working with global teams.
  • Collaborating extensively with HR Business Partners, HR Regional Partners, and CoEs.
  • Mentoring and training junior HR team colleagues to aid in their development and sharing your expertise.
  • Ensuring the organization follows all applicable employment laws and regulations, staying up to date with legal changes, and integrating these changes into HR practices and policies.

FAQs

What is the primary role of the Global Services HR Manager?

The primary role of the Global Services HR Manager is to act as a key HR advisor to People Managers, their teams, and employees in the US, Canada, Mexico, and Costa Rica, providing support on various HR matters and navigating the complexities of international HR management.

What qualifications are required for this position?

Candidates should have at least 6-8 years of HR/People Advisory consulting experience or relevant experience in a professional services environment, along with an M.B.A. or specialization in Human Resources, Organization Development, or a related field.

What skills are essential for success in this role?

Essential skills include excellent communication, ability to influence and collaborate with senior stakeholders, strong analytical and problem-solving capabilities, and exceptional interpersonal skills.

Will the HR Manager be involved in employee relations?

Yes, the HR Manager will serve as the primary point of contact for complex employee relations issues and will be responsible for managing grievances and resolving workplace conflicts.

Is experience with local laws required?

Yes, a deep understanding of local geography and legal requirements in the US is required to ensure compliance with employment laws and regulations.

How important is collaboration in this role?

Collaboration is crucial, as the HR Manager will need to work extensively with HR Business Partners, HR Regional Partners, and Centers of Excellence while supporting global teams across different cultures and regions.

What is the expected work environment for this position?

The work environment is fast-paced, intellectually intense, service-oriented, and matrix-structured, requiring the ability to juggle many competing priorities.

Does this position offer opportunities for mentorship?

Yes, the HR Manager will mentor and train junior HR team colleagues to aid in their development and share expertise.

What tools and systems will be used in this role?

Candidates should have intermediate to advanced skills in Excel, PowerPoint, and other digital products such as Workday and Service Now.

What is BCG's policy on equal employment opportunity?

BCG is an Equal Opportunity Employer, ensuring all qualified applicants will receive consideration for employment without regard to various protected characteristics, and is committed to integrating individuals with criminal histories in a manner consistent with applicable laws.

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