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Global Technology Manager

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American Express Global Business Travel

Oct 20

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Product
  • Oxford

AI generated summary

  • You should have travel industry experience with technology use, strong communication skills, ability to manage multiple deliverables, cultural sensitivity, and proficiency in MS Office and Online Booking Tools.
  • You will manage technology solutions, improve traveler experience, communicate project plans, assess client requests, deliver training, and coordinate with teams on technical issues and product updates.

Requirements

  • The candidate will have experience in the travel industry or closely related sectors in organization of appropriate scale
  • Ideally a fundamental part of this experience has involved around the use of technology
  • Must be able to interpret user requirements and work with the necessary teams to understand and communicate the solution
  • Will have a reasonable commercial awareness and have a desire to enhance this experience
  • Must be honest, show respect, acknowledge others and work as part of a team, at the same time show enterprise to challenge the status quo
  • Cultural sensitivity and understanding
  • Must be able to show the ability to assess the value and opportunity of the client’s requirements
  • Must be proficient with MS Office and a good knowledge of Online Booking Tools
  • Must be comfortable holding discussions with senior internal and external stake holders
  • Ability to work independently and be self-motivated
  • Ability to co-ordinate and manage several deliverables at once
  • Taking ownership of deliverables and seeking for improvements where applicable
  • Must be able to put processes in place if they are missing
  • Working as part of an extended team, good team interaction
  • Self-starter, ability to learn new technology and tools with limited guidance
  • Ability to think out of the box for solutions and improvements
  • Excellent verbal and written communication skills

Responsibilities

  • Act as the resident Product ‘guru’ for the range of products supplied to the client and to be able to demonstrate technology products.
  • Identifies and implements new technology solutions to improve the traveler experience and support global initiatives. Agree project scope with client for all initiatives.
  • Working to ensure the agreed objectives of travel technology for the client are met.
  • Work with the client to agree and communicate roadmap plans.
  • Communicate the generic elements included in the products and how they can be of value.
  • Provide advice as necessary on industry technology updates & changes.
  • Use initiative to develop and maintain knowledge of GBT and other industry new 3rd party products and solutions.
  • Responsible for logging and monitoring SFDC & JIRA cases in relation to technical issues.
  • Reports on rollout schedule progress and brings risks & opportunities to governance structure.
  • The escalation point for any technical issues or outages and responsible for keeping the client informed of resolution updates.
  • Work with the client on managing any necessary change requests and establishing the status of the requests as necessary.
  • Review client requests from an unbiased point of view and assess the full end to end impact of any changes.
  • Co-ordinate any necessary efforts with implementation, training or technical authoring.
  • Contribute to quarterly client reviews – technical and data performance updates, up to date roadmaps, new ideas and innovations and be confident in leading discussions relating to industry updates and standards (e.g. obtaining a sound knowledge of NDC).
  • Responsible for integrity and ongoing improvement of routines.
  • Fully assess deployed product releases for any potential impacts or improvements to the client workflow and ensure they are communicated in a clear and timely manner.
  • Ensure any mandatory product changes are communicated to the client and assess the suitability of any optional changes before implementation.
  • Delivery of regular training sessions on deployed client facing technology (e.g. OBT’s and Profile tools).
  • Work closely with the GBT data services team and client to ensure the continued accuracy of the HR Feed.
  • Manage and scope ad-hoc client and internal technology related requests.

FAQs

What is the primary objective of the Global Technology Manager role?

The primary objective of the Global Technology Manager role is to ensure that new clients receive the best support and management for their technology products, increasing adoption and compliance while identifying opportunities for further travel technology improvements.

What experience is required for this position?

Candidates are expected to have experience in the travel industry or related sectors, ideally with a focus on technology.

What key skills are necessary for this job?

Key skills include the ability to interpret user requirements, good commercial awareness, proficiency with MS Office and Online Booking Tools, and comfort in discussions with senior stakeholders.

Will there be opportunities for training in this role?

Yes, the role includes the delivery of regular training sessions on deployed client-facing technology.

How important is teamwork in this position?

Teamwork is essential as the candidate will need to work as part of an extended team and maintain good interaction with colleagues.

What kind of benefits can employees expect?

Employees can expect flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, and travel perks.

Is cultural sensitivity important for this role?

Yes, cultural sensitivity and understanding are important competencies for the Global Technology Manager position.

What tools will I need to become familiar with for this job?

Candidates should be proficient with MS Office and have a good knowledge of Online Booking Tools as part of their technical toolkit.

Are there opportunities for professional development?

Yes, the company offers global tuition assistance and access to over 20,000 courses on their learning platform for professional development.

How does Amex GBT prioritize diversity and inclusion?

Amex GBT strives to champion Diversity, Equity, and Inclusion in all aspects of the business and offers global Inclusion Groups for colleagues to connect and address shared challenges and initiatives.

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American Express Global Business Travel

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.