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Global UX Designer Expert Senior Manager

  • Job
    Full-time
    Expert Level
  • Design
    Product
  • London

AI generated summary

  • You must have 10+ years in product/UX design, expertise in global strategies, user research, design tools, and stakeholder management, plus experience in enterprise or consultancy settings.
  • You will define product experiences, advocate user-centric design, conduct research, create prototypes, measure design effectiveness, collaborate with teams, and elevate design standards organization-wide.

Requirements

  • 10+ years of experience in product design, UX/UI design, or service design within enterprise or consultancy environments.
  • A strong understanding of the unique demands of a global, market-leading management consultancy firm.
  • Proven ability to define, execute, and measure product design strategies that scale globally.
  • Expertise in user research methodologies, data-informed design, and customer experience strategy.
  • Proficiency in design tools such as Figma and other prototyping tools.
  • Strong communication and stakeholder management skills, with experience presenting to executive leadership.
  • A track record of influencing and driving business decisions through compelling design narratives and measurable impact.
  • Experience working in enterprise-level, B2B, or professional services environments.
  • Familiarity with design systems, accessibility standards, and inclusive design principles.
  • Experience leading cross-functional teams.
  • Bachelor’s degree in Product Design, Service Design, or equivalent experience. Master’s degree preferred.

Responsibilities

  • Define and drive the overall product experience and strategy for key platforms, ensuring alignment with business goals and user needs.
  • Engage with HR/People Product Portfolio Lead, HR/People leadership, cross-functional teams, and domain experts to co-create innovative solutions that drive business value.
  • Advocate for user-centric design principles while balancing the commercial, technical, and architectural constraints of a global enterprise.
  • Conduct quantitative and qualitative research (declared and observed, generative and evaluative) to de-risk product investment decisions.
  • Develop insights that inform and evaluate design recommendations, ensuring they are grounded in evidence and aligned with business objectives.
  • Use data-driven methods to measure the success of your design strategies and iterate based on evidence-led insights.
  • Create the necessary assets to evaluate product design recommendations, including low-fidelity conceptual prototypes and high-fidelity designs and interaction flows.
  • Work closely with HR/People Product Portfolio Lead & Product Owners, developers, and HR/People stakeholders to ensure seamless handoffs and execution of design solutions.
  • Contribute to our design systems which enhance consistency and scalability across platforms.
  • Define and implement quantitative and qualitative metrics (based on our existing Value Measurement framework) to evaluate the effectiveness and business impact of your product designs.
  • Iterate on designs based on user feedback, business insights, and emerging industry trends.
  • Champion design best practices, accessibility standards, and innovation to elevate the overall quality of our users’ digital and service experiences.
  • Foster strong, trust-based relationships across HR/People and leadership to advocate for evidence-led and user-centered design.
  • Work collaboratively with engineering, product management, data analytics, and business stakeholders to drive a holistic product vision across multiple products and platforms.
  • Act as a thought leader elevating design maturity across the organization.

FAQs

What is the primary focus of the Global UX Designer Expert Senior Manager role?

The primary focus of this role is to support the UX design needs and priorities for the Staffing Squads in the HR/People Portfolio at BCG, ensuring alignment with business goals and user needs.

What are the key responsibilities of the position?

The key responsibilities include product experience and strategy development, user research and insight-driven design, prototyping and design execution, measuring impact and continuous improvement, and collaboration and stakeholder engagement.

What qualifications are needed for this role?

A Bachelor's degree in Product Design, Service Design, or equivalent experience is required, with a Master's degree preferred.

How many years of experience are required for the position?

A minimum of 10 years of experience in product design, UX/UI design, or service design within enterprise or consultancy environments is required.

What design tools should candidates be proficient in?

Candidates should be proficient in design tools such as Figma and other prototyping tools.

Is there an emphasis on user research in this role?

Yes, there is a significant emphasis on conducting quantitative and qualitative research to inform design recommendations and ensure alignment with business objectives.

What personal attributes are valued in candidates for this role?

Innovative thinking, self-motivation, strong interpersonal skills, outcome-driven focus, and the ability to navigate high levels of ambiguity are valued attributes.

Does the role involve collaboration with other teams?

Yes, the role involves collaboration with cross-functional teams, including engineering, product management, data analytics, and business stakeholders.

Is there an expectation for continuous improvement in this role?

Yes, candidates are expected to iterate on designs based on user feedback, business insights, and emerging industry trends to foster continuous improvement.

How does BCG approach diversity and equality in hiring?

BCG is an Equal Opportunity Employer and ensures that all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under applicable law.

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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.