FAQs
What is the primary role of the Global UX Designer Expert Senior Manager?
The primary role involves working on the user experience for employees, creating service design blueprints, conducting user research, and analyzing employee needs and sentiment.
What qualifications are required for this position?
A Bachelor's degree in Product Design, Service Design, or equivalent experience is required, with a Master's degree preferred. Additionally, a minimum of 7 years of commercial experience in service design or UX design is necessary.
What kind of experience is preferred for this role?
Experience in a large, global enterprise is preferred, along with proven skills in research and analysis to create actionable insights and practical knowledge of iterative design methods following a Lean UX approach.
How does this role collaborate with other teams?
The position requires collaboration across teams, disciplines, and regions, engaging with senior leadership and diverse stakeholders to ensure a comprehensive approach to problem-solving.
What tools and methods will be used in this role?
The role will utilize tools such as user journey mapping, needs and sentiment analysis, and other methods to understand and define end-to-end user experience.
What are the key responsibilities of this role?
Key responsibilities include service design development, conducting user research and analysis, testing and iterating on designs based on feedback, and staying updated with the latest design trends and best practices.
What kind of work environment can candidates expect?
Candidates can expect a collaborative work environment within the Global IT UX Center of Expertise, working with a dynamic cross-functional team across various time zones.
Is there an emphasis on innovation in this role?
Yes, there is an emphasis on staying updated with the latest design trends, advocating for best practices in user-centered design, and implementing innovative solutions to enhance service experiences.
Are there opportunities for career growth within this position?
Yes, BCG is committed to supporting employees in discovering fulfilling career journeys, offering multiple career paths for advancement in the organization.
What type of company culture does BCG promote?
BCG promotes a culture of authenticity, integrity, and exceptional work, valuing employee contributions and fostering a diverse and inclusive environment.