Logo of Huzzle

Home

Matches

Explore

Manage

GM - Business Solutions

image

Cognizant

9d ago

  • Job
    Full-time
    Senior Level
  • Hyderabad, +1

AI generated summary

  • You need tech knowledge in maps, project management skills, quality improvement exposure, strong people management, excellent communication, risk analysis ability, and adaptability in a dynamic environment.
  • You will manage quality across projects, oversee staffing and performance, coach team leads, drive process improvements, and ensure customer satisfaction and project profitability.

Requirements

  • Practical knowledge of technology products and maps domain areas
  • Project Management and estimation skills
  • Exposure to Quality tools evidence of bringing about significant process or quality improvements
  • Analytical approach to problem solving should be comfortable handling large data sets and be able to discern problem areas
  • Strong People Management skills good motivator
  • Good understanding of the domain
  • Excellent communication skills Should have interacted directly with the customer and directly responsible for the function for at least 5 years
  • Good understanding of quality and Process frameworks
  • Risk analysis and mitigation skills Basic understanding end user operational and technological knowhow of online maps and their uses for navigation information and other location based services
  • Ability to manage multiple short to long term projectsprograms of varying dynamics within online maps space and should be able to plan prototype execute new projects workspaces and technical specifications with an eye to sustain add value and grow the business unit
  • Comfortable dealing with rapidlyevolving work environment
  • Strict adherence to deadlines with understanding work productivity and efficiency
  • Willing to work in a shift based work schedule

Responsibilities

  • Independently manage the Quality function across multiple projects
  • Responsible for maintaining the quality across multiple running projects
  • Responsible for people Management
  • Staffing SLA performance management
  • Development coaching of Leads Team Managers
  • Drive Quality Improvement initiatives process improvement initiatives
  • Responsible for overall motivation and morale of the group
  • Responsible for customer Satisfaction resource utilization project profitability and quality and Process ma

FAQs

What is the primary responsibility of the GM - Business Solutions?

The primary responsibility is to independently manage the Quality function across multiple projects, ensuring quality maintenance and improvement.

What skills are necessary for this role?

Necessary skills include project management and estimation, exposure to quality tools, analytical problem-solving skills, strong people management abilities, and excellent communication skills.

How important is experience in quality and process frameworks for this position?

A good understanding of quality and process frameworks is crucial for effectively managing the quality function and driving improvement initiatives.

Is prior experience with technology products and maps domain areas necessary?

Yes, practical knowledge of technology products and familiarity with map domain areas are essential for this role.

What is expected of the person in terms of staffing and resource management?

The individual is responsible for staffing SLA performance management, resource utilization, and ensuring project profitability and quality.

How does this role contribute to customer satisfaction?

The GM - Business Solutions is responsible for maintaining customer satisfaction by delivering high-quality projects and engaging directly with clients.

Are there any specific tools or methodologies this position requires familiarity with?

Familiarity with quality tools and methodologies for process improvement initiatives is essential for analyzing and enhancing project quality.

What kind of work environment should candidates expect?

Candidates should be comfortable dealing with a rapidly evolving work environment and managing multiple projects of varying dynamics.

Is team motivation a part of this role?

Yes, the GM is responsible for overall motivation and morale of the group, ensuring team engagement and effectiveness.

Will the role require working outside of normal business hours?

Yes, the position requires a willingness to work in a shift-based work schedule.

image

Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.