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GM Lead Department Manager

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Sylvan Lake
  • Quick Apply

AI generated summary

  • You must be 16 years or older to apply for this position.
  • You will provide excellent customer service, coordinate tasks, oversee department presentation, delegate duties, assist in training associates, and maintain a safe work environment.

Requirements

  • Age – 16 or older

Responsibilities

  • Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
  • Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise and Fashion Assistant Manager and the Store Management Team.
  • Assesses the overall presentation of General Merchandise and Fashion Departments and appearance, noting deficiencies for corrective action and executes merchandising display changes where required.
  • Delegate, assist and follow up on completion of daily Customer Availability Process tasks
  • Support with scheduling as needed.
  • Assign Associates to support with coverage and availability tasks in all areas of the store.
  • Participates in the training and development of the General Merchandise and Fashion Associates, and provides feedback as needed.
  • Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.

FAQs

What is the primary responsibility of the GM Lead Department Manager?

The primary responsibility is to assist in the leadership of General Merchandise and Fashion Associates and department processes while ensuring a high level of customer service and task completion.

What are the key job responsibilities of this position?

The key responsibilities include providing excellent customer service, coordinating task completion, assessing department presentation, delegating tasks, supporting scheduling, training associates, and maintaining a safe work environment.

What qualifications are required for this position?

The minimum qualification is that candidates must be 16 years of age or older.

Is experience in customer service necessary for this role?

While not explicitly stated, experience in customer service is highly beneficial, as the role involves greeting customers, assisting with product promotions, and resolving issues.

Will this position involve managing a team?

Yes, the GM Lead Department Manager will assist in the training, development, and delegation of tasks to the General Merchandise and Fashion Associates.

Does this job require a specific location?

Yes, the primary location for this position is 3420 47Th Ave, Sylvan Lake, AB T4S 0B6, Canada.

Are there any preferred qualifications for this role?

The job description does not list any specific preferred qualifications.

How does the company support applicants with disabilities?

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

What is the focus of the customer service expected in this role?

The focus is on providing polite and friendly service, assisting with product selection, resolving customer issues, and ensuring customer satisfaction.

Will I be responsible for safety compliance in the store?

Yes, the GM Lead Department Manager contributes to a safe and clean work environment through adherence to company policies and completing safety tasks.

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Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca, is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada has made a commitment to regeneration – focusing on equitable opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $650 million to support communities across Canada.