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Google workspace certified administrator

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Roche

6d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Healthcare
  • Madrid

AI generated summary

  • You must have advanced Google Workspace skills, email protocols knowledge, experience with Microsoft 365, Secure Email Gateways, scripting, ITSM tools, strong communication, and a collaborative attitude.
  • You will solve user issues, enhance service support, collaborate on projects, provide technical consultancy, document processes, and manage incidents while driving continuous improvements.

Requirements

  • Advanced Google Workspace Administration Skills (Google Core, Mail, Calendar, Drive, Chat, Spaces, Meet, Editors). Having the official Google certification will be a plus.
  • Understanding of the standard email protocols, authentication methods and networking basics (SMTP, IMAP, SPF, DKIM, DMARC,TCP/IP, DNS, etc).
  • Strong hands-on technical skills, operational background, and working experience with infrastructure technologies and business applications.
  • Microsoft (Microsoft 365, Sharepoint online, Teams, Exchange)
  • Experience in Email Transport through Secure Email Gateways ( Fortimail, ProofPoint, Fast path or any other MTA)
  • Experience in designing and providing solutions aligned with standards, security, validation, capacity and high availability to fulfill complex business needs while identifying associated risks.
  • Knowledge in ServiceNow or another ITSM solution.
  • Experience in Scripting against API with languages like: Python, javascript, or Powershell.
  • Passionate and willing to learn in a challenging and transformational environment, collaborating and helping others.
  • Demonstrate interpersonal, collaborative and commitment to operational excellence skills. Excellent understanding of collaboration best practices.
  • Multicultural and international experience preferred ideally working in a large Global organization.
  • Willing to cross-train and learn additional technical expertise.
  • Responsible and reliable.
  • Takes a proactive, collaborative and supportive approach when interacting with colleagues.
  • Have strong oral and written communication skills in English.
  • Available to work afternoon shift.

Responsibilities

  • Provide effective solutions to problems the end users are facing in the technologies falling in the Digital Workplace area, as a 3rd level escalation team.
  • Find improvement in service support for previously identified and assessed delivered services.
  • Collaborate with stakeholders: Work effectively with clients, internal teams, and vendors to ensure the success in different projects.
  • Partner with other IT departments to ensure seamless integration of collaboration platforms with existing systems.
  • Provide technical consultancy to consumers and stakeholders whenever there are mergers & company acquisitions that involve data migration between platforms.
  • Understand client needs and objectives: Analyze business challenges and translate them into technical solutions.
  • Document solutions and processes: Create clear and concise documentation to guide future use and maintenance.
  • Testing new implementations in Pre-Production Environments.
  • Applying continuous improvement to internal processes.
  • Conduct research and analysis to identify opportunities to improve in the collaboration technology space within the organization.
  • Business Critical incidents and requests and escalation management.
  • Collaborate regularly with Product Owners, Product Managers, Service Owners and IT Security.

FAQs

What is the role of a Google Workspace Certified Administrator at Roche?

The role involves providing operational support for Google Workspace technologies, collaborating with business partners and stakeholders, and delivering solutions to end-user problems while ensuring service excellence.

What responsibilities will I have in this position?

Your responsibilities will include providing solutions to user problems, improving service support, collaborating with stakeholders, offering technical consultancy for mergers and acquisitions, and documenting solutions and processes.

What kind of experience and technical skills are required for this job?

Candidates need advanced Google Workspace administration skills, understanding of email protocols, strong hands-on technical skills, and experience with infrastructure technologies and business applications.

Do I need a specific certification for this role?

Holding an official Google Workspace certification is a plus, but advanced administration skills are essential.

Is multicultural experience preferred for this position?

Yes, multicultural and international experience is preferred, particularly in a large global organization.

What additional technical knowledge would be beneficial?

Beneficial knowledge includes Microsoft 365, secure email gateways, API scripting with languages like Python or JavaScript, and familiarity with ITSM solutions like ServiceNow.

What is the work schedule for this position?

The role requires availability to work an afternoon shift.

Will I be working alone or collaborating with a team?

You will be collaborating regularly with product owners, product managers, service owners, and IT security teams.

How does Roche promote diversity and inclusion in the workplace?

Roche fosters diversity, equity, and inclusion as a core value, believing it's essential for understanding varied healthcare needs and ensuring that every voice within the community matters.

Are there opportunities for continuous learning in this role?

Yes, there are opportunities for continuous learning and cross-training in additional technical expertise.

Roche

Doing now what patients need next.

Science & Healthcare
Industry
10,001+
Employees
1896
Founded Year

Mission & Purpose

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).