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Governance Lead for Operations

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GCash

23d ago

  • Job
    Full-time
    Senior & Expert Level
  • Government & Politics
    Business, Operations & Strategy
  • Manila

AI generated summary

  • You should design governance frameworks, implement internal controls, coordinate audits, manage risks, oversee incidents, document processes, and optimize operations for efficiency and productivity.
  • You will design governance frameworks, implement internal controls, coordinate audits, manage risks, oversee incidents, maintain documentation, and optimize operational processes for efficiency.

Requirements

  • Governance: Design and maintain a governance framework that defines roles, responsibilities, and accountability for operational activities. Ensure that governance structures support effective decision-making and operational control.
  • Internal Controls: Implement and monitor internal controls to safeguard assets, ensure the accuracy of financial reporting, and prevent fraud or errors in operations.
  • Audit Coordination: Coordinate internal and external audits, facilitate audit processes, and address any findings or recommendations. Ensure that corrective actions are implemented effectively.
  • Risk Management: Identify, assess, and manage operational risks. Develop and implement risk mitigation strategies and contingency plans to minimize the impact of potential issues.
  • Incident Management: Oversee the management of operational incidents, including investigation, resolution, and communication. Implement measures to prevent recurrence.
  • Documentation and Reporting: Maintain comprehensive documentation of operational processes, governance activities, and compliance efforts. Prepare and present reports on governance matters to senior management.
  • Process Optimization: Review and improve operational processes and workflows to enhance efficiency, reduce AHT, and increase productivity.

Responsibilities

  • Governance: Design and maintain a governance framework that defines roles, responsibilities, and accountability for operational activities. Ensure that governance structures support effective decision-making and operational control.
  • Internal Controls: Implement and monitor internal controls to safeguard assets, ensure the accuracy of financial reporting, and prevent fraud or errors in operations.
  • Audit Coordination: Coordinate internal and external audits, facilitate audit processes, and address any findings or recommendations. Ensure that corrective actions are implemented effectively.
  • Risk Management: Identify, assess, and manage operational risks. Develop and implement risk mitigation strategies and contingency plans to minimize the impact of potential issues.
  • Incident Management: Oversee the management of operational incidents, including investigation, resolution, and communication. Implement measures to prevent recurrence.
  • Documentation and Reporting: Maintain comprehensive documentation of operational processes, governance activities, and compliance efforts. Prepare and present reports on governance matters to senior management.
  • Process Optimization: Review and improve operational processes and workflows to enhance efficiency, reduce AHT, and increase productivity.

FAQs

What is the role of the Governance Lead for Operations?

The Governance Lead for Operations is responsible for designing and maintaining a governance framework, implementing internal controls, coordinating audits, managing operational risks, overseeing incident management, documenting processes, and optimizing operational workflows.

What qualifications are necessary for this position?

While specific qualifications are not listed in the job description, candidates typically need a background in governance, risk management, compliance, finance, or related fields, along with relevant experience in operations management.

Is there an opportunity for career advancement in this role?

Yes, there is an opportunity for career growth and development within the position, as GCash is the #1 FinTech company in the country.

What type of team will I be working with?

You will be working with a dynamic and highly collaborative team that is focused on changing the game in the FinTech industry.

What compensation and benefits does GCash offer?

GCash offers a highly competitive and flexible compensation and benefits package for its employees.

What are the main responsibilities of the Governance Lead regarding audits?

The Governance Lead is responsible for coordinating internal and external audits, facilitating the audit processes, addressing findings or recommendations, and ensuring effective implementation of corrective actions.

How does GCash approach risk management in operations?

GCash identifies, assesses, and manages operational risks by developing and implementing risk mitigation strategies and contingency plans to minimize the impact of potential issues.

What is meant by incident management in this role?

Incident management involves overseeing the management of operational incidents, which includes investigation, resolution, communication, and implementing measures to prevent recurrence of those incidents.

Will I be required to prepare reports for senior management?

Yes, the Governance Lead is expected to maintain comprehensive documentation and prepare reports on governance matters to present to senior management.

Is there a focus on process improvement in this role?

Yes, the Governance Lead will review and improve operational processes and workflows to enhance efficiency, reduce average handling time (AHT), and increase productivity.

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GCash

Realizing a vision of a cashless society leading to Finance for All.

Finance
Industry
501-1000
Employees
2015
Founded Year

Mission & Purpose

Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans. Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.