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Graduate Cloud Support Engineer

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Snowflake

Apr 9

  • Job
    Full-time
    Entry Level
  • Software Engineering
  • Leeds

AI generated summary

  • You must have a 2.1 or above in a relevant field, understanding of query profiles, SQL data types, experience with AWS, Azure, & GCP, strong customer advocacy skills, and effective communication in English.
  • You will provide technical support to Snowflake customers via email, web, and phone. Investigate and resolve technical issues, document bugs and feature requests, and work in a 24x7 environment. Share knowledge of cloud ecosystems and ITSM products while documenting solutions.

Requirements

  • Desired Class Level: 2.1 (or above) in Computer Science Computer Engineering, Electrical Engineering, Physics, Math, or a related field.
  • Bonus Experience:
  • Understand basic query profiles and execution plans
  • Knowledge of SQL data types and functions
  • Experienced in the big three cloud providers (AWS, Azure and GCP).
  • Have strong Customer Advocacy skills
  • Be able to communicate effectively in English, both written and verbal

Responsibilities

  • Strong skillset in technical support to Snowflake customers and partners in the form of email, web, and phone. The ability to investigate technical issues utilizing Snowflake environment, connectors, 3rd party partner software, and other tools. Capturing customer-submitted requests, well-documented bugs, and feature requests and submitting to the engineering team. Experience in working in a 24x7 follow-the-sun environment. Experience in handling all tiers of support issues and familiarity with ITSM products. How to document known solutions for various audiencesGood understanding of the cloud ecosystems.

FAQs

What are the responsibilities of a Graduate Cloud Support Engineer at Snowflake?

As a Graduate Cloud Support Engineer, your responsibilities include delighting customers with your passion and knowledge of the Snowflake Cloud Data Platform, serving as the face of Snowflake to customers, and being the voice of the customer to internal teams. You will also receive support and training to help you succeed in your role.

What kind of support can I expect as a University Graduate starting out as a Cloud Support Engineer at Snowflake?

You can expect dedicated support from a manager and mentor throughout your program, as well as specific training for graduates on managing workload and work-life balance. Snowflake is committed to helping you succeed in your new role.

Snowflake

Snowflake delivers the Data Cloud — mobilize your data with near-unlimited scale and performance.

Technology
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

Snowflake delivers the Data Cloud — a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing. Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the Data Cloud.