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Job

Graduate Cloud Support Engineer

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Snowflake

2mo ago

💼 Graduate Job

Leeds

AI generated summary

  • You must have a 2.1 or above in a relevant field, understanding of query profiles, SQL data types, experience with AWS, Azure, & GCP, strong customer advocacy skills, and effective communication in English.
  • You will provide technical support to Snowflake customers via email, web, and phone. Investigate and resolve technical issues, document bugs and feature requests, and work in a 24x7 environment. Share knowledge of cloud ecosystems and ITSM products while documenting solutions.

Graduate Job

Software EngineeringLeeds

Description

  • We’re looking for dedicated University Graduates who share our passion for ground-breaking technology and want to create a lasting future for you and Snowflake. ​​As a Graduate Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of the Snowflake Cloud Data Platform. To our customers, you will be the face of Snowflake whereas to our internal teams, you will be the voice of the customer. However, at Snowflake we also understand for many of you this may be your first professional role and as such we will give you all the support you need to succeed including a dedicated manager and mentor throughout your program, graduate-specific training such as managing workload and work-life balance. 

Requirements

  • Desired Class Level: 2.1 (or above) in Computer Science Computer Engineering, Electrical Engineering, Physics, Math, or a related field.
  • Bonus Experience:
  • Understand basic query profiles and execution plans
  • Knowledge of SQL data types and functions
  • Experienced in the big three cloud providers (AWS, Azure and GCP).
  • Have strong Customer Advocacy skills
  • Be able to communicate effectively in English, both written and verbal

Education requirements

2:1 or higher
Bachelors

Area of Responsibilities

Software Engineering

Responsibilities

  • Strong skillset in technical support to Snowflake customers and partners in the form of email, web, and phone. The ability to investigate technical issues utilizing Snowflake environment, connectors, 3rd party partner software, and other tools. Capturing customer-submitted requests, well-documented bugs, and feature requests and submitting to the engineering team. Experience in working in a 24x7 follow-the-sun environment. Experience in handling all tiers of support issues and familiarity with ITSM products. How to document known solutions for various audiencesGood understanding of the cloud ecosystems.

Details

Work type

Full time

Work mode

office

Location

Leeds

Benefits

  • Paid, full-time, 18-month graduate program with one of the world's most exciting cloud data companies. 
  • A structured graduate program that will not only train you on our world-class products but include modules on talking to customers and managing your caseload. 
  • A dedicated line manager and mentor who takes a real interest in your success and provides direction without micromanagement, and feedback throughout the graduate program. 
  • Career opportunities on successful completion of the Graduate Program (potential to convert to a full-time Cloud Support Engineer)
  • Exposure to a fast-paced, fun and inclusive culture. 
  • Regular team building activities including quarterly socials and weekly team lunches.
  • Perks such as office snacks, gym and phone allowance and a quarterly performance-based bonus.  
  • A chance to work with world-class experts supporting world-renowned customers. 
  • Opportunity to provide meaningful contributions to the success of some of the world's biggest organisations.