Graduate Customer Services Advisor

Ultimate Products

2mo ago

Applications are closed

Job
Full-time
Entry Level
Customer Relations
£23K - £28K
Manchester

Requirements

Candidates must be ambitious, driven and enthusiastic, with an interest in pursuing a career in a leading international business. Application requirements:
A degree essential at 2:1 or above. All specialisms considered.
Minimum 6-12 months experience.
Demonstrate a technical mind with the ability to prioritise work.
Assertive and confident with a proactive approach to work.
The most important bit is your talent, determination and drive, bring that with you and we can provide you with the tools to succeed.
Local to Greater Manchester.

Responsibilities

To accurately log all customer interactions on the customer service databases, providing in-depth information to ensure trends and patterns are identifiable.
Investigate and resolve customer complaints.
Collecting and analysing customer feedback through our online review platforms and reporting system.
To manage the spare parts and replacement areas ensuring suitable stock levels are maintained and replacements are sent to the customer in a timely manner. This may include discussions with internal departments such as buying and stock control.
To identify process improvements and drive forward with the implementation of new ideas.

Ultimate Products

We source. We brand. We distribute. We do everything to get the best products on the shelves in the UK and globally.

Manufacturing & Electronics

Industry

51-200

Employees

1997

Founded Year

Mission & Purpose

Who are we? We’re designers. We're mathematicians. We're salespeople. We’re forward-thinkers and we’re passionate about what we do. Established in 1997, we provide a total end-to-end solution to over 300 world-class retailers by sourcing, developing and ultimately distributing a wide range of branded household products. Chances are, we’ll have had some involvement in something in your room right now, whether you’ve swept your floor with a Beldray mop, drank your brew from a Portobello mug or prepared a tasty stir-fry in a Salter wok; we’re devoted to providing the products that make your house an ultimate home. Where are we? You’ll find our lovingly branded household products in a number of high-street retailers, including B&M, Asda, Tesco, Sainsbury’s, Argos and TK Maxx, to name but a few. We are a truly global company, with major sourcing and general merchandising functions based in the Far East; our design and development offices are located in the UK, Hong Kong and Guangzhou. Across 20 years’ experience in trading and building relationships, we’ve worked tirelessly to establish a reliable supply partner base across 12 different consumer product categories. What do we do? Our committed Buying teams work closely with our valued supply partners to source, develop and determine the winning lines that will be sold to major global retailers throughout the year. Our skilled, in-house Design team produces a wealth of high-quality packaging, surface pattern designs, marking material and style guides to assure that our brands are a recognisable household staple. Within Merchandising and Quality Assurance, our teams work diligently to deliver the best possible quality of product within an efficient timeline that meets any and all customer-specific requirements. If you're driven, hard-working and motivated, we want to hear from you. Visit upgs.com/careers to view our latest job vacancies.