Logo of Huzzle

Job

Graduate Customer Services Advisor

💼 Graduate Job

Manchester

🤑 £23K - £28K

AI generated summary

  • You must be ambitious with a degree (2:1 or above) and 6-12 months experience. Technical, assertive, confident, proactive, and based in Greater Manchester. Your talent and determination will lead to success.
  • You will log customer interactions, investigate complaints, analyze feedback, manage spare parts, and drive process improvements at Ultimate Products.

Graduate Job

Customer RelationsManchester

Description

  • You will play a crucial role in supporting the customer service team by promptly addressing inquiries (via live chat, email and letter) and facilitating effective solutions.

Requirements

  • Candidates must be ambitious, driven and enthusiastic, with an interest in pursuing a career in a leading international business. Application requirements:
  • A degree essential at 2:1 or above. All specialisms considered.
  • Minimum 6-12 months experience.
  • Demonstrate a technical mind with the ability to prioritise work.
  • Assertive and confident with a proactive approach to work.
  • The most important bit is your talent, determination and drive, bring that with you and we can provide you with the tools to succeed.
  • Local to Greater Manchester.

Education requirements

2:1 or higher

Area of Responsibilities

Customer Relations

Responsibilities

  • To accurately log all customer interactions on the customer service databases, providing in-depth information to ensure trends and patterns are identifiable.
  • Investigate and resolve customer complaints.
  • Collecting and analysing customer feedback through our online review platforms and reporting system.
  • To manage the spare parts and replacement areas ensuring suitable stock levels are maintained and replacements are sent to the customer in a timely manner. This may include discussions with internal departments such as buying and stock control.
  • To identify process improvements and drive forward with the implementation of new ideas.

Details

Work type

Full time

Work mode

office

Location

Manchester

Salary

23000 - 28000 GBP