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Graduate Customer Success Manager

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Canonical

8d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Product
  • Düsseldorf
    Remote

AI generated summary

  • You should have customer-facing experience, be empathetic, passionate about technology and Ubuntu, possess excellent presentation and organizational skills, and be a team player. Multilingual skills are a plus.
  • You will support customers, enhance documentation, drive digital campaigns, onboard new clients, collaborate with teams, identify risks, and gather feedback for product improvement.

Requirements

  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure and Ubuntu in particular is a must
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally
  • We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

Responsibilities

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers.
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification.
  • Collect feedback from customers and format them for review by the product team.

FAQs

Is this position fully remote?

Yes, this role is based remotely and can be performed from anywhere worldwide.

What does the role of a Graduate Customer Success Manager entail?

The role involves developing trust with customers, providing support, onboarding new clients, problem-solving, and collaborating with various teams to enhance the customer experience with Canonical's products.

What type of experience is required for this position?

Customer-facing experience is preferred, along with a passion for technology and infrastructure, particularly Ubuntu.

Will I have a specific portfolio of customers to manage?

Yes, you will have an assigned portfolio of customers, focusing initially on the Tech segment, including store customers.

What kind of training or learning opportunities does Canonical provide?

Canonical offers a personal learning and development budget of USD 2,000 per year for employees to use for continuous learning and skill enhancement.

Are there opportunities for travel in this role?

Yes, employees may have the opportunity to travel to new locations to meet colleagues during team events or company activities.

How does Canonical approach employee compensation?

Canonical considers geographical location, experience, and performance when determining compensation, with annual reviews to recognize outstanding performance.

What additional languages are appreciated in this role?

Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, along with an excellent command of English, is valued in the Customer Success team.

What kind of benefits does Canonical offer?

Canonical provides various benefits, including annual holiday leave, maternity and paternity leave, employee assistance programs, recognition rewards, and performance-driven bonuses.

What is the company culture like at Canonical?

Canonical fosters a diverse and inclusive workplace, encouraging diverse experiences and perspectives, while promoting a remote-first work environment since its inception in 2004.

Enterprise open source, secured and delivered by the publisher of Ubuntu.

Technology
Industry
501-1000
Employees
2004
Founded Year

Mission & Purpose

Canonical is a technology company known for developing and supporting Ubuntu, a popular open-source operating system. The company focuses on providing reliable, secure, and cost-effective solutions for cloud computing, IoT, and containers. By leveraging open-source technologies, Canonical aims to enable innovation and digital transformation for businesses and developers worldwide. The company is committed to ensuring high performance and scalability, promoting the adoption of open-source software, and fostering a global community of users and contributors.

Benefits

  • Remote working

    Canonical has been a fully distributed organisation since its origin in 2004. Digital collaboration allows us to enjoy our home environment and work with the best in the world in our domain. We meet each other at least twice per year during in-person sprints to nurture cross-team relationships.

  • We build trust

    Zero commute means more time for the things you enjoy. At the same time, we have very high expectations of commitment and independent execution. We invest in people who are self-driven, motivated and highly organised. We take our responsibility for the most critical elements of open infrastructure very seriously, and we are committed to quality in every aspect of our product and services.

  • We engineer excellence

    We aspire to lead on the global stage. There’s no other way to describe it than hard work, hard challenges and hard competition. You will need to show that you can compete in deeply challenging intellectual fields. Your colleagues are aiming for the top, and they depend on you to set the same standard in your area of responsibility. That’s tough but incredibly satisfying. We value those who take ownership of their area and take opportunities to be exceptional.

  • We travel

    We optimise our team structure for time zone overlap. Collaboration and inspiration takes time to fully develop but leadership at Canonical means building cross-team relationships. We nurture those relationships through regular global summits which bring diverse teams or their leaders together. We host these events around the world to discover great places to explore and appreciate in the process. Team events have taken place in Vancouver, Brugge, New York, Budapest, Orlando, Cape Town, Warsaw, Seoul, Paris, Portland, Lyon, London, Toronto and many more.