FAQs
Is this position fully remote?
Yes, this role is based remotely and can be performed from anywhere worldwide.
What does the role of a Graduate Customer Success Manager entail?
The role involves developing trust with customers, providing support, onboarding new clients, problem-solving, and collaborating with various teams to enhance the customer experience with Canonical's products.
What type of experience is required for this position?
Customer-facing experience is preferred, along with a passion for technology and infrastructure, particularly Ubuntu.
Will I have a specific portfolio of customers to manage?
Yes, you will have an assigned portfolio of customers, focusing initially on the Tech segment, including store customers.
What kind of training or learning opportunities does Canonical provide?
Canonical offers a personal learning and development budget of USD 2,000 per year for employees to use for continuous learning and skill enhancement.
Are there opportunities for travel in this role?
Yes, employees may have the opportunity to travel to new locations to meet colleagues during team events or company activities.
How does Canonical approach employee compensation?
Canonical considers geographical location, experience, and performance when determining compensation, with annual reviews to recognize outstanding performance.
What additional languages are appreciated in this role?
Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, along with an excellent command of English, is valued in the Customer Success team.
What kind of benefits does Canonical offer?
Canonical provides various benefits, including annual holiday leave, maternity and paternity leave, employee assistance programs, recognition rewards, and performance-driven bonuses.
What is the company culture like at Canonical?
Canonical fosters a diverse and inclusive workplace, encouraging diverse experiences and perspectives, while promoting a remote-first work environment since its inception in 2004.