Graduate Customer Success (Strategy & Analytics) - London, UK - Hybrid

Persado

Mar 18

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Sales & Business Development
London

Requirements

Graduate with strong academic record and 0 - 2 years of experience
Ambitious, fast learner, eager to understand new solutions, technologies and processes
Analytical thinker with structured problem solving skills
Collaborative team player who is able to read the room
Confidence and initiative to own the solution
Clear and concise communicator
Ability to work effectively in cross-functional project teams (e.g. tech, product, commercial, engineering, project management, etc.)

Responsibilities

Drive customer engagement and adoption of Persado, serving as the primary day-to-day client contact for enterprise accounts in the Retail and Financial Services industries
Collaborate with colleagues to develop and execute account plans that move customers along the Persado maturity path
Be an advisor and expert on Persado products and testing methodologies: educate and onboard customers, develop supporters and champions, use data to build a story of program success, and advocate for customer needs
Collaborate with marketing managers, product managers, conversion rate optimisation (CRO) managers, analysts and deployment specialists at your customer account to identify and plan campaign opportunities
Lead weekly status calls and other ad hoc working sessions (planning, support, results review) and contribute to Quarterly Business Reviews and program governance meetings
Be a primary point of escalation to identify opportunities for process or product improvements to improve customer experience and outcomes
Use creative problem-solving and leadership to manage multiple work streams and deliver results in a fast-paced environment
Build a strong understanding of cross-channel digital marketing (email, push, web, app, search, paid media, etc.)
Travel to clients as needed
You will be working with a team of colleagues who have a diverse set of backgrounds and experiences which will help you develop in your career. Our team includes experienced marketeers, strategy consultants, tech leaders and sales professionals. On top of this you will have a dedicated career manager who will make sure your professional growth and development is progressing at the right pace, and in the right direction.

Persado

Persado unlocks the power of words, the foundational DNA of marketing

Technology

Industry

201-500

Employees

2012

Founded Year

Mission & Purpose

Persado is a leading AI-powered marketing platform that leverages the power of language and data to generate persuasive and personalised messages. Their platform uses advanced algorithms and natural language processing to analyse customer data and create compelling marketing content across various channels. Persado's ultimate mission is to revolutionise the way brands communicate with their audiences by delivering emotionally resonant and highly effective messaging. Their purpose is to enable brands to connect with their customers on a deeper level, driving engagement, conversions, and brand loyalty. By harnessing the power of AI and data-driven insights, Persado empowers marketers to optimise their messaging strategies and achieve superior results in their marketing campaigns.