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Graduate Customer Support Engineer - 2 Year Fixed Term Contract

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Mitsubishi Power Europe

Apr 4

Applications are closed

  • Job
    Full-time
    Entry Level
  • Engineering
    Customer Relations
  • Leeds

Requirements

  • Have a Bachelor's Degree in Mechanical is preferred with exposure in any areas of Steam Turbine design, operation, repair, service, installation, or commissioning
  • Experience in developing and writing specifications and/or proposals.
  • Effective customer service skills and strong organizational skills.
  • Strong analytical and problem-solving ability and adept at communicating with all levels of the organization.
  • Proficient technical report writing and communication skills.
  • Ability to work in a multidisciplinary team having people with different cultures and nationalities.
  • Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software
  • Fluency in business English

Responsibilities

  • Communicate effectively with all levels of employees.
  • Maintain the highest degree of honesty and integrity at all times.
  • Being part of multi-disciplinary engineering team, the Graduate Customer Support Engineer is expected to have the motivation and flexibility to learn the operational aspects of Gas Turbines, Steam Turbines, and Generators.
  • You will develop your knowledge to be comfortable and represent the company during planned inspections of Gas/Steam Turbines when required.
  • Responsible to solve Customer problems ("end" Customer and "internal" Customer) when it is assigned by Engineering department.
  • To write and or revise Quality Management procedures as and when requested.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Customer-focused mind-set with proven ability to respond quickly to meet the customer needs.
  • Willing to work off hours and weekends to support emergency issue resolution.
  • Ability and willingness to travel to customer sites around 50% time whenever required.
  • Ability to work autonomously, take lead in development of solutions, deliver under pressure and with tight deadlines.
  • To know and implement the quality policy of MHPS-EU.
  • Comply with all safety policies, practices and procedures at all times.
  • Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.

Mitsubishi Power Europe

Trusted Partner in Clean Energy Solutions

Energy
Industry
501-1000
Employees
2014
Founded Year

Mission & Purpose

Mitsubishi Power Europe, Ltd., headquartered in London, UK is a subsidiary of Mitsubishi Power, Ltd. Japan. As a global leader in the field of thermal power generation systems and environmental technology, we continue to meet the expectations of our clients in the EMEA region in order to contribute to the future of a clean, sustainable society. With key office locations based in the EMEA region, the European group has a workforce of approximately 1,000. Mitsubishi Power Europe has a cumulative 100+ year track record in the power plant sector, continuously advancing our technical ability to develop reliable high quality products, striving to improve our comprehensive engineering ability, and providing excellence in service and maintenance.