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Graduate Customer Support Engineer - 2 Year Fixed Term Contract

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Mitsubishi Heavy Industries

Apr 4

Applications are closed

  • Job
    Full-time
    Entry Level
  • Engineering
    Customer Relations
  • Leeds

Requirements

  • Have a Bachelor's Degree in Mechanical is preferred with exposure in any areas of Steam Turbine design, operation, repair, service, installation, or commissioning
  • Experience in developing and writing specifications and/or proposals.
  • Effective customer service skills and strong organizational skills.
  • Strong analytical and problem-solving ability and adept at communicating with all levels of the organization.
  • Proficient technical report writing and communication skills.
  • Ability to work in a multidisciplinary team having people with different cultures and nationalities.
  • Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software
  • Fluency in business English

Responsibilities

  • Communicate effectively with all levels of employees.
  • Maintain the highest degree of honesty and integrity at all times.
  • Being part of multi-disciplinary engineering team, the Graduate Customer Support Engineer is expected to have the motivation and flexibility to learn the operational aspects of Gas Turbines, Steam Turbines, and Generators.
  • You will develop your knowledge to be comfortable and represent the company during planned inspections of Gas/Steam Turbines when required.
  • Responsible to solve Customer problems ("end" Customer and "internal" Customer) when it is assigned by Engineering department.
  • To write and or revise Quality Management procedures as and when requested.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Customer-focused mind-set with proven ability to respond quickly to meet the customer needs.
  • Willing to work off hours and weekends to support emergency issue resolution.
  • Ability and willingness to travel to customer sites around 50% time whenever required.
  • Ability to work autonomously, take lead in development of solutions, deliver under pressure and with tight deadlines.
  • To know and implement the quality policy of MHPS-EU.
  • Comply with all safety policies, practices and procedures at all times.
  • Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
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Mitsubishi Heavy Industries

Manufacturing & Electronics
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Mitsubishi Heavy Industries (MHI) Group is one of the world’s leading industrial firms. For more than 130 years, we have channeled big thinking into solutions that move the world forward – advancing the lives of everyone who shares our planet. We deliver innovative and integrated solutions across a wide range of industries, covering land, sea, sky and even space. MHI Group is 80,000 strong in more than 200 companies worldwide, operating in various sectors: power & energy, industrial machinery, urban infrastructure, aerospace and defense. We have a consolidated revenue of around 40 billion USD, and have consistently been a Fortune Global 500 company since the list's inception. We aim to contribute to environmental sustainability while achieving global growth, using our leading-edge technologies. By bringing people and ideas together as one, we continue to pave the way to a future of shared success.