Graduate IS Support Technician - Immediate Start - Cork

PM Group

Mar 18

Applications are closed

Job
Full-time
Entry Level
IT & Cybersecurity
Cork

Requirements

Third Level Diploma in relevant IT Discipline.
Strong facilitation, analytical and design skills – problem solver
Have the ability to prioritize and organise support activities and deliver multiple tasks
Personable, confident with excellent communication skills
Ability to work as part of a team and independently
Experience of writing procedural documentation for support and training of applications

Responsibilities

The key attributes for this role is the ability to interact positively, constructively and effectively with employees and professional staff. We would love to hear from motivated individuals who will take the initiative and deal with requests with a positive and strong work ethic.
What you can expect to do in this role:
Building and deploying desktops/laptops in the office and onsite
Supporting inter-office department personnel moving of IT hardware
Maintenance of switches/Wi-Fi points/servers/printers in PM Group’s offices
Providing technical leadership and guidance for live events and video conferences
Resolving service requests escalated by the Service Desk or other technicians associated with end-user equipment and software
Implementing appropriate remedies according to established departmental standards & recommends to superiors appropriate action/steps to be taken to avoid similar future problems
Interfacing with other staff – technical & other departmental users and customers on all computer & network related issues and problems
Hybrid working model (4 days a week onsite)

PM Group

The project delivery specialists

Real Estate

Industry

1001-5000

Employees

1973

Founded Year

Mission & Purpose

PM Group is an employee owned, international project delivery firm. Our team of 3,500+ people manage the design, construction and commissioning of high-tech facilities. Over 50 years, we’ve built our expertise working for the world's leading pharma, food, data centre and medical technology companies. We have an excellent track record in the advanced manufacturing and energy sectors. To excel at the complex work we do, we always seek to understand our clients' needs. At every level of our business you will see a culture of honesty, openness and flexibility. Our approach has led to long-term, trusted relationships with our clients.