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Graduate - IT Application Support Engineer

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Novuna

17d ago

  • Job
    Full-time
    Starts on Nov 18
    Entry Level
  • IT & Cybersecurity
  • £30K - £32K
  • Leeds
  • 10d left

AI generated summary

  • You'll need a 2:2 degree, creativity, adaptability, collaboration, prioritization skills, flexibility, and a passion for learning to thrive in our graduate IT support role.
  • You will provide technical support, analyze incidents, monitor metrics, and transform business requirements into workflows while participating in training and mentorship programs to develop your skills and engage with senior leaders.

Requirements

  • You'll have recently graduated and achieved a 2:2 or above in your chosen degree.
  • In an ever-evolving environment you will flourish by using your talent for spotting opportunities to make things better. You'll have the ability to navigate relationships using your interpersonal skills, think creatively, be adaptable and last but certainly not least, have a passion for learning.
  • We're also looking for a Graduate who can:
  • Work with and collaborate with others
  • Plan their own day and prioritise work
  • Adapt to change quickly and positively
  • Think differently and outside the box

Responsibilities

  • Building knowledge of working within technical,application support and operational teams
  • Providing 2nd/3rd line support by owning, investigating and resolving incidents assigned to the team, working with Service Desk ticketing systems e.g. ServiceNow, ZenDesk
  • Learning how to monitor, log and interpret metrics in order to effectively identify and diagnose the root cause of incidents
  • Support with transforming business requirements into living workflows and systems
  • In addition to your role above, as part of the Novuna Graduate Programme you will have the opportunity to:
  • Graduate from our industry accredited Aspiring Leaders programme
  • Play an active role within our Corporate Communities, helping to drive engagement, inclusion and belonging
  • Access trained mentors who can help develop your technical skills
  • Meet regularly as a cohort with our CEO, and have contact with other Executive Committee and Senior Leaders in the business

FAQs

What will I learn during the two-year programme as a Graduate - IT Application Support Engineer?

During the programme, you will gain experience in a range of IT disciplines, starting with 2nd line application support and then transitioning to support our Applications-focused teams aligned to our various business units. You will also learn how to liaise between service management and IT delivery teams to monitor, troubleshoot, and diagnose live incidents.

Where is the office located for this role?

The office is based in Leeds, but we offer hybrid working arrangements. Attendance at the Leeds office is required a minimum of 2 days per month.

Welcome to Novuna! A leading financial services company with over 40 years' experience providing innovative solutions.

Finance
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

Novuna is one of the UK’s leading financial services companies. We create extraordinary solutions and outstanding customer experiences that our customers love, powering the aspirations of millions of consumers and businesses every day. From our 24/7 fast, flexible retail point of sale finance and award-winning personal loans to our industry leading support to help decarbonise and futureproof fleets, and award-winning asset finance and business cash flow solutions, we embrace new ways of working to unlock the potential of our customers and our colleagues. Novuna is the trading style for Mitsubishi HC Capital UK PLC. Novuna builds on four decades as one of the UK's most successful and trusted financial services providers. Novuna means New Together, which captures the essence of our business - our ability to anticipate and support customers through rapid change. Whatever you’re planning, Novuna has the right solutions to help achieve your ambitions sooner. Novuna was voted the no.1 best financial company to work for in the UK by Glassdoor.