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Graduate IT Service Desk Analyst

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Prince's Trust

Apr 30, 2023

Applications are closed

  • Job
    Full-time
    Entry Level
  • IT & Cybersecurity
  • Liverpool

Requirements

  • Windows 10.
  • Active Directory administration.
  • Exchange Online administration.
  • Microsoft Office 365.
  • Internet and basic network principles.
  • Alcatel\Lucent IP Telephony.
  • ITIL foundation principles.
  • Exceptional Customer Service & Communication skills.
  • Excellent problem solving skills.
  • Team player who is self-motivated.
  • Excellent attention to detail and accuracy.
  • Strong organisational skills with a logical, methodical and structured approach.
  • Flexible and adaptable.

Responsibilities

  • Ensure service requests are assigned and resolved to agreed SLA’s through excellent communication and organisational methods.
  • Adherence to the Service Request Fulfilment policy.
  • Monitoring of incoming service requests and timely closure of requests, ensuring end users are kept fully informed of progress.
  • Desktop hardware purchasing, provisioning and desk-side installations.
  • Desktop software provisioning / installations.
  • Liaising with managed service providers to provide corporate mobile phones.
  • Management of all IT elements for new starters.
  • Maintaining hardware stock levels.
  • Ensure all role related documentation is kept up to date to enable support of responsibilities by other members of the team when needed.
  • Elements of first line support for business systems used within our commercial sites to ensure successful completion of service requests.
  • Liaise with Business Analysts, third party software and support providers to coordinate support.
  • First line support of IT desktop hardware.
  • Administration of the Active Directory environment.
  • Support and administration of user account access.
  • Providing 1st Line telephone customer support as required.
  • Comply with Princes Internal IT Controls and support with the completion of the annual Service Desk audit. 

Prince's Trust

Human Resources
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

The Prince’s Trust believes that every young person should have the chance to succeed. We help young people aged 11-30 develop the confidence and skills to live, learn and earn. The youth charity was founded by His Majesty The King in 1976 when he was HRH The Prince Of Wales. Since then it has helped more than 1,000,000 young people. Three in four young people on Prince’s Trust courses move into work, education or training.