FAQs
What is the primary role of the Assistant Dropship Vendor Manager at Robert Dyas?
The primary role of the Assistant Dropship Vendor Manager is to support supplier success by building and maintaining positive relationships with assigned Dropship suppliers, ensuring SLA compliance, analyzing supplier performance, guiding new suppliers through the onboarding process, and acting as a point of contact for customer service issues related to Dropship operations.
What specific tasks will the Assistant Dropship Vendor Manager be responsible for?
The Assistant Dropship Vendor Manager will be responsible for monitoring supplier performance against Service Level Agreements (SLAs), running regular reports to analyze supplier performance, guiding suppliers through the onboarding process, collaborating with the e-commerce and trading teams, monitoring the status of new product SKUs on the website, and resolving Dropship-related customer service issues.
What skills are required for the Assistant Dropship Vendor Manager position?
Required skills include excellent organizational and administrative skills, strong attention to detail and accuracy, the ability to build and maintain positive relationships with suppliers, experience in managing and analyzing data, a proactive problem-solving approach, excellent communication and interpersonal skills, and a basic understanding of e-commerce operations.
Is previous experience in e-commerce operations necessary for this role?
While understanding of e-commerce operations is a plus, it is not explicitly required for the position. The focus is more on organizational skills, relationship management, and data analysis.
How does this role contribute to the overall growth of Robert Dyas' e-commerce business?
This role is vital for ensuring seamless operations with Dropship suppliers, which is a strategic growth area for Robert Dyas. By enhancing supplier relationships, ensuring compliance with service standards, and analyzing data for actionable insights, the Assistant Dropship Vendor Manager will contribute to improved customer service and overall operational efficiency.
Where can interested candidates apply for the Assistant Dropship Vendor Manager position?
Interested candidates can apply for the Assistant Dropship Vendor Manager position by submitting their application through the designated job portal or website of Robert Dyas.
What is the culture like at Robert Dyas?
Robert Dyas promotes a culture that emphasizes championing customer satisfaction and delivering value, encouraging teamwork and collaboration within a dynamic e-commerce environment.
What categories of products will the Assistant Dropship Vendor Manager work with?
The Assistant Dropship Vendor Manager will work with various product categories including appliances, electronics, furniture, and garden products.