Graduate Research Computing Service Support

UK Research and Innovation

Sep 16, 2023

Applications are closed

Job
Full-time
Entry Level
Research & Development
Software Engineering
£30.4K
Oxford

Requirements

Essential:
Achieved, or be on course to achieve, a minimum 2:1 degree in a relevant field of study, such as computer science, Earth science, environmental science, physics, maths, engineering or a related subject.
Have the right to live and work in the UK at the time of starting employment
Demonstrate an understanding of, and interest in, the work of the JASMIN team and a desire to make a positive contribution
Excellent problem solving and analytical skills
Highly self-motivated
Able to manage your time effectively between multiple tasks
Able to work effectively as part of a small team
Effective communication skills
Desirable:
Skills for one or more of:
(Scientific) computing environments based on Linux
Coding, preferably in Python and bash shell environments
Robust software development & deployment practices
Communicating and helping others in a technical capacity: training/teaching/demonstrating/instructing/technical writing

Responsibilities

The role of Graduate Research Computing Service Support involves helping to providing support to scientific users of the JASMIN high-performance data analysis facility, across 3 main service areas: compute, storage and the JASMIN community cloud. There would be scope to adapt the role to match the strengths and aptitudes of the right candidate, but it would involve some or all of the following:
Helpdesk: triage/prioritisation, confirming issues and escalating to expert colleagues
Information: Reviewing and editing technical documentation and training materials. Helping out at user engagement events such as training courses. Communicating with colleagues and users via relevant platforms (email, Slack, news announcements). Contributing technical articles to the CEDA and JASMIN websites and reports such as the CEDA annual report
Service management: Helping with actions in response to service incidents, including identifying and documenting issues to be solved. Assisting with generation of reports & metrics relating to service performance and reliability
Development & maintenance: Contributing (via ideas and/or coding) to development of existing or new services and internal tools. Being assigned specific issues to solve solutions via appropriate code management tools/methods
Taking part in team activities across the CEDA Division, playing an active part in an outward-focused, innovative and friendly team which has a highly-valued reputation with its user community

UK Research and Innovation

Government

Industry

1001-5000

Employees

2018

Founded Year

Mission & Purpose

UKRI convenes, catalyses and invests in close collaboration with others to build a thriving, inclusive research and innovation system that connects discovery to prosperity and public good. Our work is tackling 21st century challenges from climate and advancing technologies, to health, society, arts and culture. We bring together nine organisations with great depth and breadth of expertise, allowing us to connect research communities, institutions, businesses and wider society, in the UK and around the world. This combination enables us to work across the whole research and innovation system, informed by our networks and expertise. Our vision is for an outstanding research and innovation system in the UK that gives everyone the opportunity to contribute and to benefit, enriching lives locally, nationally and internationally.