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Graduate Technical Solutions Engineer (TAC) - Dublin

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Arista Networks

Apr 13

  • Job
    Full-time
    Entry Level
  • Engineering
  • Dublin
  • Quick Apply

AI generated summary

  • You need a MS in a technical field, basic Linux knowledge, programming skills (especially Python), and strong troubleshooting abilities to excel in this Dublin-based Technical Solutions Engineer role at Arista Networks.
  • You will troubleshoot customer concerns, develop technical proficiency, collaborate with peers, document communication, engage in documentation activities, and work on various networking technologies every day.

Requirements

  • Desired Skills:
  • Basic understanding of Linux
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) is a plus
  • The ideal candidate should be able to troubleshoot complex problems while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage.
  • Qualifications:
  • Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred.

Responsibilities

  • Develop a desired level of proficiency in protocols and technologies by effectively leveraging the support and resources provided.
  • Troubleshoot and resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters, via email or on the phone.
  • Find answers to complex challenges by brainstorming with peers and using labs to recreate issues and test solutions.
  • Use interpersonal skills, product knowledge and expertise in responding to daily customer-centric activities.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
  • Engage in documentation activities that will guide our customers to find solutions to issues with Arista products.
  • Graduates will develop their skills by working on many or all of the following technologies:
  • AAA/TACACS, ACL, ARP, BGP, DHCP, 10G/100G/400G Ethernet, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP, VARP/VRRP, VLAN, VRF
  • WiFi/Campus technologies like 802.11a/b/g/n/ac/ax, Wireless security (WPA2, WPA3), PoE, Wireless clients and drivers
  • Troubleshooting tools such as IXIA, tcpdump, and Wireshark

FAQs

What kind of training will I receive as a Graduate Technical Solutions Engineer at Arista Networks?

As a graduate Technical Solutions Engineer at Arista Networks, you will go through a ramp-up program that will equip you with knowledge of networking protocols, technologies, and tools. You will have access to labs to perform recreates, assigned mentors, and training on our products.

What kind of support will I be providing to customers as a Technical Solutions Engineer?

As a Technical Solutions Engineer, you will support customers across various industry verticals with Arista products and solutions. This role also entails cross functional interaction with engineering, advanced services, and sales teams internally.

What skills can I expect to develop in this role as a Graduate Technical Solutions Engineer at Arista Networks?

In this role, you can expect to develop critical thinking, customer interaction, and communication skills. You will also have the opportunity to learn cutting-edge technology in the networking domain.

What kind of career growth opportunities are available for Graduate Technical Solutions Engineers at Arista Networks?

At Arista Networks, there are opportunities for career growth and advancement within the company. As you gain experience and expertise in the role, you may have the opportunity to take on more senior positions within the technical assistance center or explore other areas within the company.

Arista Networks

Data-Driven Networking

Technology
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Arista’s award-winning platforms deliver availability, agility, automation, analytics and security through an advanced network operating stack.