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Job

Graduate Technical Solutions Engineer (TAC) - United Kingdom

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Arista Networks

•

1mo ago

đź’Ľ Graduate Job
đź’» Remote

AI generated summary

  • You should have a basic understanding of Linux, familiarity with programming/scripting languages, strong troubleshooting skills, analytical mindset, and a MS in a technical field. Industry certifications are a plus.
  • You will troubleshoot and resolve customer concerns via email or phone, brainstorm with peers to find solutions, document technical issues, engage in documentation activities, and work on various technologies like BGP, OSPF, VLAN, and WiFi.

Graduate Job

Engineering

Description

  • Arista Networks is looking for graduate Technical Solutions Engineers to join our World Class support team in our EMEA TAC (Technical Assistance Center). Graduates will go through a ramp-up program which will equip them to learn networking protocols, technologies and tools. You will have access to labs to perform your own recreates, along with assigned mentors and training on our products. Once trained, a Technical Solutions Engineer will support customers across various industry verticals with Arista products and solutions. This role also entails cross functional interaction with engineering, advanced services and sales teams internally. 
  • This role offers an opportunity to not only learn cutting edge technology, but also hone critical thinking, customer interaction and communication skills. 
  • In summary, this will be a great opportunity for students graduating in 2024 to start their careers with a leader in the networking domain and a World-class team.

Requirements

  • Desired Skills:
  • Basic understanding of Linux
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) is a plus
  • The ideal candidate should be able to troubleshoot complex problems while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage.
  • Qualifications:
  • Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred.

Education requirements

Masters

Area of Responsibilities

Engineering

Responsibilities

  • Develop a desired level of proficiency in protocols and technologies by effectively leveraging the support and resources provided.
  • Troubleshoot and resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters, via email or on the phone.
  • Find answers to complex challenges by brainstorming with peers and using labs to recreate issues and test solutions.
  • Use interpersonal skills, product knowledge and expertise in responding to daily customer-centric activities.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
  • Engage in documentation activities that will guide our customers to find solutions to issues with Arista products.
  • Graduates will develop their skills by working on many or all of the following technologies:
  • AAA/TACACS, ACL, ARP, BGP, DHCP, 10G/100G/400G Ethernet, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP, VARP/VRRP, VLAN, VRF
  • WiFi/Campus technologies like 802.11a/b/g/n/ac/ax, Wireless security (WPA2, WPA3), PoE, Wireless clients and drivers
  • Troubleshooting tools such as IXIA, tcpdump, and Wireshark

Details

Work type

Full time

Work mode

remote

Benefits

  • Pension contribution
  • Private medical insurance
  • Flexitime
  • Hybrid working arrangements
  • Profit sharing
  • Sick pay
  • On-site parking
  • Company events
  • Wellness program