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Graduate Workday Test Consultant - Client Support - Belfast - Summer/Autumn 2024 Start

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Kainos

Sep 18, 2023

Applications are closed

  • Job
    Full-time
    Entry Level
  • Software Engineering
  • Belfast

Requirements

  • Essential:
  • Currently studying or have completed a bachelor's degree in a relevant technical and/or business subject, e.g., IT/Computer Science, Engineering, Business, Human Resources, Economics, Integrations etc.
  • Excellent customer focus, with experience in a customer-facing environment. 
  • Positive can-do attitude, with the ability to work independently and to adapt your style and practices, to respond to changing circumstances and customer needs 
  • Clear and effective communicator (both written and verbal). Due to the interactive nature of the role, our team members must be able to communicate effectively with both customers and colleagues. 
  • Ability to prioritise and plan your workload and meet key deadlines. 
  • Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times. 
  • Good commercial awareness and understanding of project and business dynamics. 
  • Excellent attention to detail. 
  • Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision. 
  • Desirable:
  • Exposure to software development, business analysis or quality assurance/test consulting environments. 
  • Knowledge of the trends in information technology and quality assurance, especially ‘Cloud’ computing and SaaS concepts. 
  • Experience of working within a Software Application Support Environment. 
  • Experience of the Workday Application Suite. 
  • A developed understanding of manual and automated testing. 

Responsibilities

  • In your role, you will be providing support to our customers as part of the Kainos Smart™ Gold Service, enabling our customers to maximise value-add from the Kainos Smart™ Product Suite by: 
  • Executing, Reporting and Maintaining customer Test Packs. 
  • Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer value. 
  • Liaising directly with customers on a regular basis as part of the Smart™ Gold Service. 
  • Providing Business-as-Usual support to our customer-base for our suite of Smart™ products – including Smart™ Test, Smart™ Audit and Smart™ Shield. 
  • Design, build, troubleshoot and perform Quality Assurance on customer test packs. From initial discovery of the customer’s specific configuration, you will help define the scope of appropriate tests to be created, ensuring they are aligned with customers’ test strategies. You will utilize the test scope to design and build test packs in Kainos Smart™, achieving a balance of efficiency versus added value for the customer. 
  • Training - You will help transfer knowledge of the Smart™ Test, Audit and Shield Applications to customer teams and colleagues. 
  • Contributing to Continuous Improvement - Outside of customer engagements, you will contribute to the continuous improvement of the Kainos Smart™ Product Suite by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc. 
  • Upon completion of the 12-month Early Careers Programme, you will have gained knowledge and skills to help transform the organization and set you on the path to becoming the next generation of leaders at Kainos. Fun fact - 11 of our 17 leadership team members have graduated from our Early Careers Programme!

Thinking Beyond Limitations

Consulting
Industry
1001-5000
Employees
1986
Founded Year

Mission & Purpose

At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow. Our two specialist business areas, Digital Services and the Workday Practice, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.

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