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Group Reservations Coordinator

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Barcelona

AI generated summary

  • You need a high school diploma or GED, at least 1 year of related experience, and no supervisory experience or certifications.
  • You will process reservations, explain policies, accommodate requests, maximize revenue, manage group bookings, ensure accuracy, set up billing, and maintain professionalism while addressing guest needs.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Communicate information regarding designated VIP reservations.
  • Input and access data in reservation system.
  • Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
  • Oversee accuracy of room blocks and reservations.
  • Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
  • Set-up proper billing accounts according to Accounting policies.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’

FAQs

What is the job title for this position?

The job title is Group Reservations Coordinator.

What are the main responsibilities of the Group Reservations Coordinator?

The main responsibilities include processing reservation requests, identifying guest needs, explaining policies, accommodating special requests, managing group rooming lists, and ensuring the accuracy of room blocks and reservations.

What is the location of the job?

The job is located at Hotel Arts Barcelona, Marina 19-21, Barcelona, Spain.

What type of schedule will the Group Reservations Coordinator have?

The schedule for this position is full-time.

Is previous supervisory experience required for this position?

No supervisory experience is required for this position.

What level of education is preferred for candidates applying for this position?

A high school diploma or G.E.D. equivalent is preferred.

Is there a specific work experience requirement for this role?

Yes, at least 1 year of related work experience is required.

Are there any licenses or certifications needed for this position?

No specific licenses or certifications are needed for this position.

What values does The Ritz-Carlton emphasize in their work culture?

The Ritz-Carlton emphasizes a people-first culture, a commitment to non-discrimination, and the "Gold Standards" of gracious and thoughtful service.

How does The Ritz-Carlton view the importance of its team members?

The Ritz-Carlton believes that everyone succeeds when empowered to be creative, thoughtful, and compassionate, and they aim to create lifelong memories for guests.

Are there physical requirements for this role?

Yes, candidates may need to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

How does The Ritz-Carlton support diversity and inclusion?

The Ritz-Carlton is committed to hiring a diverse workforce and sustaining an inclusive culture, ensuring non-discrimination on any protected basis.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.