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Groups & Events Agent - Sheraton Milan San Siro

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Milan

AI generated summary

  • You need a high school diploma or G.E.D., related work experience, and no supervisory experience.
  • You will handle guest inquiries, process reservations and rewards, resolve issues, promote brand loyalty, assist in employee training, and maintain confidentiality and professionalism.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: related work experience.
  • Supervisory Experience: No supervisory experience.

Responsibilities

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
  • Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;

FAQs

What is the job title for this position?

The job title for this position is Groups & Events Agent.

Where is the Sheraton Milan San Siro located?

The Sheraton Milan San Siro is located at Via Caldera, 3, Milan, Italy, 20153.

What type of employment is this position?

This position is a full-time, non-management role.

Are there any required qualifications for this job?

The preferred qualifications include a high school diploma or G.E.D. equivalent and related work experience.

Is supervisory experience necessary for this role?

No supervisory experience is required for this position.

What are the main responsibilities of the Groups & Events Agent?

The main responsibilities include resolving guest calls and requests, processing reservations, promoting Marriott rewards, and performing general office duties to support Sales & Marketing.

Is there any specific training involved for this position?

Yes, you will assist management in training and motivating employees and serve as a role model.

What kind of working environment does Sheraton promote?

Sheraton promotes a diverse and inclusive culture that values a sense of belonging and teamwork.

Will the agent interact directly with guests?

Yes, the agent will welcome and acknowledge guests and address their service needs, maintaining professionalism in all interactions.

Are there opportunities for growth within the company?

Yes, joining Sheraton allows you to start your journey towards your goals within a global team, providing opportunities for personal and professional development.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.