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GSA- F&B Service

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Accor

19d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Quick Apply

AI generated summary

  • You should have relevant Front Office experience (freshers welcome) and a Bachelor’s Degree or Diploma in Hotel Management is a plus.
  • You will resolve customer queries, address complaints, and coordinate with all departments to enhance guest service and satisfaction at Ibis Bengaluru City Centre.

Requirements

  • Relevant Front Office experience is an asset fresher also can apply.
  • Bachelor Degree / Diploma in Hotel Management would be an advantage.

Responsibilities

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Bengaluru City Centre to ensure maximum cooperation, productivity, morale and guest service.

FAQs

What kind of experience is preferred for the GSA- F&B Service position?

Relevant Front Office experience is an asset, but freshers are also encouraged to apply.

Is a degree in Hotel Management required for this job?

A Bachelor’s Degree or Diploma in Hotel Management would be an advantage, but it is not mandatory.

What are the primary responsibilities of a GSA- F&B Service?

The primary responsibilities include responding to customer queries, resolving issues efficiently, attending to guest complaints and requests, and maintaining coordination with all departments to ensure excellent guest service.

Is customer service experience important for this role?

Yes, customer service experience is important as the role involves resolving customer queries and ensuring customer satisfaction.

Are there opportunities for career growth at Accor?

Yes, Accor supports you to grow and learn every day, providing opportunities for career advancement.

Can I find a job that matches my personality at Accor?

Yes, Accor welcomes you as you are, helping you find a job and brand that matches your personality.

What is the company culture like at Accor?

The company culture at Accor is supportive, encouraging individuals to explore limitless possibilities and challenge the status quo.

Where can I learn more about career opportunities at Accor?

You can learn more about career opportunities at Accor by visiting https://careers.accor.com/.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.