Logo of Huzzle

GSA- Front Office

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Mumbai

AI generated summary

  • You must manage guest check-ins/outs, secure payments, provide information, address requests, maintain reports, and uphold standards while fostering positive relationships and ensuring a professional appearance.
  • You will manage guest check-ins/check-outs, process reservations, handle payments, address requests, maintain records, ensure compliance with policies, and provide exceptional customer service.

Requirements

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment; verify and adjust billing.
  • Activate and file room keys.
  • Process all guest requests and relay messages.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Follow up on any outstanding requests or problems from the previous day and are resolved.
  • Run and review daily reports/logs.
  • Complete designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver to appropriate department.
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Responsibilities

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is GSA- Front Office.

Where is the location of this job?

The job is located at Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India, 400059.

What is the schedule for this position?

This position is a full-time role.

Is this position a management role?

No, this position is classified as non-management.

What are the main responsibilities of the GSA- Front Office?

The main responsibilities include organizing and conducting guest check-ins/check-outs, processing room reservations, managing billing and payments, handling guest requests, and providing information about the hotel and local amenities.

What skills are required for this position?

Required skills include clear communication, a professional demeanor, customer service orientation, and the ability to work collaboratively in a team.

What should I do if I experience unsafe work conditions?

You should report any accidents, injuries, and unsafe work conditions to your manager.

Are there any physical requirements for the position?

Yes, the role may require standing, sitting, or walking for extended periods, as well as moving and lifting objects weighing less than or equal to 10 pounds without assistance.

Does Marriott International have a policy on diversity and inclusion?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, and does not discriminate on any protected basis.

What is the company culture like at Courtyard?

The company culture at Courtyard emphasizes a passion for serving travelers, teamwork, continuous improvement, and creating a supportive and fun work environment.

What is the process for handling guest requests?

All guest requests are processed and relayed accordingly, and staff must follow up to ensure that any outstanding requests or problems are resolved.

Is there a specific attire or uniform required for this position?

Yes, it is important to ensure that uniform and personal appearance are clean and professional as per company standards.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.