FAQs
What is the job title for this position?
The job title is GSA- Front Office.
Where is the location of this job?
The job is located at Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India, 400059.
What is the schedule for this position?
This position is a full-time role.
Is this position a management role?
No, this position is classified as non-management.
What are the main responsibilities of the GSA- Front Office?
The main responsibilities include organizing and conducting guest check-ins/check-outs, processing room reservations, managing billing and payments, handling guest requests, and providing information about the hotel and local amenities.
What skills are required for this position?
Required skills include clear communication, a professional demeanor, customer service orientation, and the ability to work collaboratively in a team.
What should I do if I experience unsafe work conditions?
You should report any accidents, injuries, and unsafe work conditions to your manager.
Are there any physical requirements for the position?
Yes, the role may require standing, sitting, or walking for extended periods, as well as moving and lifting objects weighing less than or equal to 10 pounds without assistance.
Does Marriott International have a policy on diversity and inclusion?
Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, and does not discriminate on any protected basis.
What is the company culture like at Courtyard?
The company culture at Courtyard emphasizes a passion for serving travelers, teamwork, continuous improvement, and creating a supportive and fun work environment.
What is the process for handling guest requests?
All guest requests are processed and relayed accordingly, and staff must follow up to ensure that any outstanding requests or problems are resolved.
Is there a specific attire or uniform required for this position?
Yes, it is important to ensure that uniform and personal appearance are clean and professional as per company standards.