FAQs
What are the primary responsibilities of the GSA- Front Office position?
The primary responsibilities include daily administration, greeting visitors, handling guest queries and complaints, and booking rooms, while maintaining high standards of customer service.
What qualifications are required for this position?
A BHM or Diploma in Hospitality is required, along with good communication skills, proficiency in hotel management software, excellent interpersonal and problem-solving skills, and fluency in English; additional languages are advantageous.
Is experience in the hospitality industry necessary for this role?
While specific experience is not mentioned, prior experience in hospitality or a related field would be beneficial.
Will I be required to manage a team in this role?
Yes, you will be responsible for motivating and developing the Reception team to ensure smooth functioning and promote teamwork.
What software systems should I be proficient in for this job?
Proficiency in hotel management software systems is required.
How important is customer service in this position?
Customer service is extremely important, as maintaining high standards of service is a key responsibility, ensuring that guests’ expectations are consistently exceeded.
Are there opportunities for additional responsibilities in this role?
Yes, you may handle additional responsibilities as delegated by the Management.
How should issues that affect the interests of ACCORHOTELS be handled?
Any matter that may affect the interests of ACCORHOTELS should be brought to the attention of Management.
Is knowledge of additional languages beneficial for this position?
Yes, fluency in additional languages is advantageous and can enhance communication with guests.
What is the expected approach to resolving customer queries?
You are expected to respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.