GUCCI Client Advisor

Kering

Jan 22

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Sales & Business Development
Johannesburg

Requirements

Experience in working in a fast-paced and high-end luxury brand (goods or services)
Proven track record in building and maintaining strong relationships with clients
Strong track record of individual performance, delivering results beyond expectations
Passion for and sound knowledge about Gucci and luxury fashion.
Advanced knowledge in Ready-to-Wear styling and wardrobe mastery
Fluent in [language] and English
Ability to work varied hours/days, including weekends, and holidays as needed

Responsibilities

Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
Collects meaningful customer information throughout the client journey to feed into the CRM system
Effectively uses cross- and upselling techniques to maximize sales opportunities
Guides and influences the client to make the best possible decision to buy the right product
Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance
Hosts the client in line with hospitality guidelines and welcome techniques
Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
Engages with clients to uncover purchase motivations by asking good questions and listening to clients
Selects the right products to the client needs and benefits
Upsells and cross-sells using appropriate sales techniques
Develops local and international client base and seeks to recruit and develop top clients
Using knowledge of Gucci and our products, engages with the clients using storytelling
Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients
Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)
Combines styling knowledge with the ability to mix-and-match products to best serve the client

FAQs

What is the primary responsibility of a GUCCI Client Advisor?

The primary responsibility of a GUCCI Client Advisor is to create and deliver a unique and personalized client experience for all customers, ensuring that individual and store sales goals are achieved.

What kind of experience is required for this role?

Experience in working in a fast-paced and high-end luxury brand (goods or services) is required.

Are there specific sales targets that a Client Advisor needs to meet?

Yes, a Client Advisor is expected to achieve individual and team sales and customer targets, as well as Key Performance Indicators (KPIs).

Is knowledge of Gucci products important for this role?

Yes, having a strong knowledge of Gucci and its products, as well as the ability to engage with clients using storytelling, is critical for success in this role.

What skills are important for building relationships with clients?

Proven track record in building and maintaining strong relationships with clients, along with the ability to ask good questions and listen to clients, are important skills for this role.

What type of hours are expected for this position?

The position requires the ability to work varied hours/days, including weekends and holidays as needed.

Is multilingual ability a requirement for the GUCCI Client Advisor role?

Yes, fluency in [language] and English is required.

How does a Client Advisor engage with clients to enhance their experience?

A Client Advisor engages with clients by proactively establishing strong relationships, uncovering purchase motivations through effective questioning, and providing useful insights into local lifestyle trends.

What type of training or knowledge is beneficial for this job?

Advanced knowledge in Ready-to-Wear styling and wardrobe mastery is beneficial for a GUCCI Client Advisor.

When is the start date for this position?

The start date for this position is February 22, 2025.

Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.