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GUCCI Client Advisor - Portland Nordstrom

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Kering

Nov 13

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You need a Bachelor’s degree, 3+ years in luxury sales, strong communication, organization skills, and flexibility to work varied hours while building lasting customer relationships.
  • You will exceed sales goals, provide exceptional customer service, maintain client relationships, uphold visual standards, and ensure store security while fostering teamwork and adhering to policies.

Requirements

  • Bachelor’s Degree preferred;
  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
  • Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
  • Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
  • Strong organization and follow-up skills are essential;
  • Accuracy and attention to detail;
  • Candidate should be team-focused with a desire to collaborate effectively;
  • Ability to work in a fast moving and dynamic environment;
  • High flexibility and ability to adapt to different customers;
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.

Responsibilities

  • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
  • Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
  • Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
  • Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
  • Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
  • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
  • Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
  • Maintain a neat and organized understock and stock room;
  • Adhere to Gucci image standards and guidelines;
  • Follow all company policies and procedures.

FAQs

What is the title of the job position?

The title of the job position is GUCCI Client Advisor - Portland Nordstrom.

What qualifications are preferred for this role?

A Bachelor’s Degree is preferred for this role.

How many years of experience in luxury fashion sales is required?

A minimum of 3 years of luxury fashion sales experience is preferred for this role.

What is a key responsibility of the Gucci Client Advisor?

A key responsibility of the Gucci Client Advisor is to provide exceptional customer service by exceeding client expectations and promoting the philosophy and values of the brand.

Is experience in customer service settings accepted?

Yes, experience in customer service settings is accepted, especially if it's in a luxury environment.

What are the expected working hours for this position?

The position requires flexibility to work evenings, weekends, and holidays based on business needs.

What must candidates have to work in the U.S.?

Qualified candidates must have the proper work authorization to work in the United States.

Is there a focus on team collaboration in this role?

Yes, the role emphasizes the importance of working as a team player and fostering open, constructive communication with colleagues.

What types of skills are necessary for this job?

Necessary skills include excellent communication, strong organization, accuracy and attention to detail, and the ability to handle multiple tasks simultaneously.

Who should applicants contact for accessibility accommodations?

Applicants requiring accessibility accommodations should contact accessibility.americas@gucci.com for assistance with the application and interview process.

What type of work environment does the Gucci community encourage?

The Gucci community encourages a culture of inclusivity and accessibility in all aspects of the employee life cycle.

What does the role require regarding client interaction?

The role requires capturing meaningful customer data to build relationships and personalize future client development opportunities.

What is one of the key behavior traits emphasized for this role?

A key behavior trait emphasized for this role is being a Considerate Thinker, understanding how one's actions impact others and the organization as a whole.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.