Logo of Huzzle

GUCCI Client Advisor / Verkaufsmitarbeiter (m/f/d)

image

Kering

Oct 12

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Berlin
  • Quick Apply

AI generated summary

  • You should have retail experience, strong customer focus, sales skills, team spirit, and luxury product knowledge. Fluent German and good English are essential; other languages are a plus.
  • You will provide exceptional customer service, advise on fashion trends, build customer relationships, collect data via CRM, and ensure optimal presentation of the sales area.

Requirements

  • Du verfügst idealerweise über Berufserfahrung im hochwertigen Einzelhandel; Erfahrung in Fashion / Luxus ist von Vorteil
  • Du hast große Freude am Umgang mit Kunden und Mitarbeitern
  • Du verfügst über eine hervorragende Kunden- und Serviceorientierung
  • Ausgeprägte Umsatzorientierung gepaart mit der Fähigkeit Verkaufsgespräche erfolgreich abzuschließen zeichnen Dich aus
  • Du hast Spaß an der Arbeit in einem internationalen und familiären Team
  • Exzellentes Verständnis für das Luxussegment an sich, sowie den daraus einhergehenden Produkten
  • Fließende Deutschkenntnisse sowie gute Englischkenntnisse, weitere Sprachen sind von Vorteil
  • Affinität für ein digitales Umfeld

Responsibilities

  • Du übernimmst die niveauvolle, engagierte Beratung und optimale Betreuung unserer Kunden und hast Freude daran, ihnen einen außergewöhnlichen Kundenservice zu bieten
  • Du gibst Tipps und Ratschläge zu allgemeinen Trends in der Modewelt und zu Entwicklungen auf dem Luxusmarkt
  • Die Gewinnung von Stammkunden sowie serviceorientierte Pflege deiner Kundenbeziehungen zählt ebenfalls zu deinen Aufgaben
  • Erfassen von aussagekräftigen Kundendaten mit Hilfe der Unternehmenstools (CRM), um mit dem Kunden in Kontakt zu treten, Beziehungen aufzubauen und zukünftige Kundenentwicklungsmöglichkeiten zu personalisieren
  • Auch die Sicherstellung der optimalen Präsentation der Verkaufsfläche gehört zu deinem Verantwortungsbereich

FAQs

What is the primary responsibility of a GUCCI Client Advisor?

The primary responsibility of a GUCCI Client Advisor is to provide exceptional customer service by fulfilling the individual needs and expectations of clients, serving as a "Gucci ambassador" and embodying the brand's philosophy and values.

What qualifications are preferred for this position?

Ideal candidates should have experience in high-end retail, preferably in fashion or luxury, strong customer and service orientation, and a proven ability to close sales. Additionally, excellent language skills in German and English are required, and other languages are a plus.

Is experience in fashion or luxury retail necessary?

While experience in fashion or luxury retail is considered beneficial, it is not strictly necessary; however, a background in high-end retail is preferred.

What type of environment does the role offer?

The role offers an international and family-like team environment, providing opportunities to work with clients from diverse backgrounds.

When is the start date for this position?

The start date for this position is November 1, 2024.

What are the working hours for this job?

This position is full-time, requiring commitment to the retail schedule.

Are there opportunities for career development in this role?

Yes, there are opportunities for career development within the company, especially through building strong customer relationships and utilizing CRM tools for professional growth.

Is it important to have digital skills for this role?

Yes, having an affinity for a digital environment is important for managing customer interactions and utilizing company tools effectively.

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.