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Guest Experience Agent - The WB™ Abu Dhabi, Curio Collection by Hilton™

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Hilton

16d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Abu Dhabi

AI generated summary

  • You must be organized, detail-oriented, and passionate about guest service. Experience in hospitality, conflict resolution, and cash handling is required, along with strong communication skills.
  • You will manage VIP arrivals, oversee room allocations, ensure quality standards, coordinate amenities, and serve as the main contact for VIPs while maintaining knowledge of hotel offerings and events.

Requirements

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience
  • Cash handling experience

Responsibilities

  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
  • Be responsible for special room assignments and suite occupancies
  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the VIP Guest room
  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
  • Manage the Guest Relations Desk in the hotel lobby
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
  • Maintain the inventory of Guest amenities
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

FAQs

What is the role of a Guest Experience Agent at The WB™ Abu Dhabi?

The Guest Experience Agent, also known as Guest Relations Agent, engages with VIP Guests throughout their entire hospitality experience, ensuring exceptional service from check-in to check-out.

What are the primary responsibilities of a Guest Experience Agent?

The primary responsibilities include checking guest arrival reports, coordinating with Housekeeping for VIP room allocations, welcoming VIP Guests, managing the Guest Relations Desk, and maintaining guest amenities and knowledge of hotel services.

What qualities are important for a Guest Experience Agent?

Essential qualities include being calm, efficient, organized, detail-oriented, having excellent communication skills, a passion for guest service, the ability to multi-task, and professional presentation.

Is previous experience in guest relations required for this role?

Yes, guest relations experience in the hotel, leisure, or entertainment sectors is preferred.

What kind of training will be provided to new employees?

New employees will receive training that covers the hotel's products, services, and systems to ensure they can meet and exceed the needs of VIP Guests.

What does Hilton value in its team members?

Hilton values a commitment to exceptional guest experiences, teamwork, and embodying the company's vision of hospitality.

What skills are needed for managing guest interactions?

Skills needed include conflict resolution, cash handling, and the ability to listen and respond to demanding guest needs.

How important is attention to detail in this role?

Attention to detail is extremely important, as Guest Experience Agents are responsible for ensuring that VIP rooms meet high quality standards and all requested amenities are provided.

Are there opportunities for career advancement within Hilton?

Yes, Hilton provides various opportunities for career advancement within the company across different departments and locations.

What type of work environment can I expect while working as a Guest Experience Agent?

You can expect a dynamic work environment that is fast-paced, with a focus on hospitality and creating memorable experiences for guests.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay