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Guest Experience Expert

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or equivalent, no prior work or supervisory experience, and no certifications required.
  • You will create memorable experiences for guests, address needs, ensure operational excellence, maintain professionalism, and perform various tasks to enhance customer satisfaction and company success.

Requirements

  • Niveau d’études: Diplôme d’études secondaires ou équivalence de niveau secondaire.
  • Expérience de travail connexe: Aucune expérience de travail connexe.
  • Expérience de supervision: Aucune expérience de supervision.
  • Permis ou certification: Aucune

Responsibilities

  • Notre travail ne se limite pas à offrir à nos clients un enregistrement et un départ sans problème.
  • Nous devons avant tout bâtir une expérience unique et mémorable.
  • Nos experts en Expérience client prennent l'initiative d'offrir un vaste éventail de services qui guident les clients tout au long de leur séjour.
  • Ils sont habilités à se déplacer dans leur espace et à faire ce qui doit être fait.
  • Que ce soit traiter les besoins opérationnels, répondre aux demandes des clients, préparer des rapports ou partager les points d'intérêt de la région, les experts en Expérience client font en sorte que les clients sentent que les transactions font partie de l'expérience.
  • Peu importe votre poste, certaines choses sont essentielles pour réussir - la création d'un lieu de travail sécuritaire, le respect des politiques et des procédures de la société, le maintien de la confidentialité, la protection des actifs de la société, le respect des normes de qualité et veiller à ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels.
  • Le rôle d'expert en Expérience client signifie être sur vos pieds et vous déplacer (se lever, s’asseoir ou marcher pendant une longue période de temps) et mettre la main à la pâte dans votre travail (déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu’à 10 livres (4,5 kg) sans assistance).
  • Il est essentiel que les experts en Expérience client exécutent toutes ces tâches à la perfection (et toute autre tâche raisonnable qui leur est assignée) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prospérer.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert.

What is the location of the job?

The job is located at Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates.

Is this position full-time or part-time?

This position is a full-time role.

Does this job require prior work experience?

No, this position does not require prior work experience.

Is there a need for any supervisory experience?

No, supervisory experience is not required for this position.

What are the educational requirements for this role?

A high school diploma or an equivalent secondary level qualification is recommended.

Are there any special permits or certifications required for this job?

No permits or certifications are required for this role.

Is the work environment safe for employees?

Yes, creating a safe workplace is essential for success in this role.

What type of tasks will the Guest Experience Expert perform?

The Guest Experience Expert will manage operational needs, respond to customer requests, prepare reports, and share local points of interest.

How important is customer interaction in this role?

Customer interaction is crucial, as the expert aims to create a unique and memorable experience for guests.

Does Marriott support diversity and inclusion in hiring?

Yes, Marriott International is committed to hiring a diverse workforce and supporting an inclusive culture.

What can employees expect from working at JW Marriott?

Employees at JW Marriott can expect a unique work experience, career development opportunities, and a focus on holistic well-being.

What are the physical requirements for the Guest Experience Expert position?

The role requires employees to be on their feet, move around, and handle objects weighing up to 10 pounds without assistance.

What is Marriott's commitment to employee relations?

Marriott is dedicated to treating employees exceptionally well, as this is believed to enhance overall customer satisfaction.

Is the job specifically designed for any particular category of applicants?

The job is open to all applicants, with no specific category restrictions mentioned in the listing.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.