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Guest Experience Expert

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Barcelona

AI generated summary

  • You need a high school diploma or G.E.D. equivalent, with no prior work or supervisory experience required, and no specific licenses or certifications needed.
  • You will create memorable experiences for guests, address requests, process operations, and uphold service standards while maintaining professionalism and ensuring a safe environment.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our jobs aren’t just about giving guests a smooth check-in and check-out.
  • Instead, we want to build an experience that is memorable and unique.
  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
  • Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
  • The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
  • It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
  • As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
  • And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
  • In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
  • Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert.

Where is the location of this job?

The job is located at Hotel Arts Barcelona, Marina 19-21, Barcelona, Spain, 8005.

What type of employment schedule is offered for this position?

This position offers a full-time employment schedule.

Is any prior work experience required for this role?

No related work experience is required for this role.

What are the preferred educational qualifications for this position?

A high school diploma or G.E.D. equivalent is preferred for this position.

Will I be required to wear a uniform for this job?

Yes, maintaining a professional uniform and personal appearance is required for this job.

What is the primary responsibility of a Guest Experience Expert?

The primary responsibility is to create memorable and unique experiences for guests throughout their stay, beyond just check-in and check-out processes.

Does this position require supervisory experience?

No supervisory experience is required for this position.

What are the core values emphasized by The Ritz-Carlton in this role?

The core values include delivering gracious and thoughtful service, adherence to the Gold Standards, and a commitment to creating exceptional experiences for guests.

Are there any specific physical requirements for the Guest Experience Expert role?

Yes, the job requires being on your feet and moving around, as well as the ability to lift, carry, and push objects weighing less than or equal to 10 pounds without assistance.

What commitment does Marriott International have regarding diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

What opportunities for personal growth does this role offer?

The role offers the opportunity to learn and exemplify the Gold Standards of The Ritz-Carlton, allowing you to be proud of the work you do and who you work with.

Is there a chance for advancement within the company?

Yes, Marriott International encourages personal development and the opportunity to be the best version of yourself within a global team.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.