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Guest Experience Expert

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Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

AI generated summary

  • You need a high school diploma or G.E.D. equivalent. No related work or supervisory experience required, and no licenses or certifications are necessary.
  • You will create memorable guest experiences, manage check-ins, address requests, uphold quality standards, and ensure a professional appearance while being active throughout your shift.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert.

Where is the location of this job?

The location is Le Meridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia, 3000.

What is the schedule for this position?

The schedule for this position is full-time.

Is this a management position?

No, this is a non-management position.

What are the main responsibilities of a Guest Experience Expert?

The main responsibilities include delivering a range of services to guide guests through their stay, processing operational needs, addressing guest requests, completing reports, and sharing local highlights.

Is prior work experience required for this role?

No related work experience is required for this position.

What educational qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent is preferred.

Is there a need for supervisory experience in this position?

No supervisory experience is required for this position.

Are there any specific physical requirements for this job?

Yes, the role requires being on your feet and moving around, including activities such as lifting, carrying, pushing, or pulling objects weighing less than or equal to 10 pounds without assistance.

Does Marriott International offer an equal opportunity employment policy?

Yes, Marriott International is an equal opportunity employer and is committed to a diverse workforce and an inclusive culture.

How can applicants request adjustments to the recruitment process due to disability, illness, or injury?

Applicants can reach out by emailing email@marriott.com to discuss adjustments to the recruitment process or preferred communication methods.

What type of work environment does Le Meridien aim to create for guests?

Le Meridien aims to create an authentic, chic, and memorable service experience that celebrates culture and inspires guests to savor the good life.

What qualities is Le Meridien looking for in potential team members?

Le Meridien is looking for curious and creative people who appreciate connecting with like-minded guests and have a deep desire to create memorable experiences.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.