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Guest Experience Expert

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Marriott International

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D. equivalent. No prior work or supervisory experience needed, and no licenses or certifications required.
  • You will create memorable guest experiences, handle check-ins/outs, address requests, share local highlights, and maintain professionalism while moving about the space and performing various tasks.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert.

What are the main responsibilities of a Guest Experience Expert?

Guest Experience Experts take the initiative to deliver a wide range of services that enhance the guest experience throughout their stay, including processing operational needs, addressing guest requests, completing reports, and sharing highlights of the local area.

What qualifications are preferred for this position?

The preferred qualification is a high school diploma or G.E.D. equivalent. No related work experience or supervisory experience is required.

Is this position full-time or part-time?

This position is full-time.

Are there any physical requirements for this job?

Yes, Guest Experience Experts will need to be on their feet and moving around, which includes standing, sitting, or walking for extended periods, as well as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Do we require any specific licenses or certifications?

No specific licenses or certifications are required for this position.

What is the work environment like for a Guest Experience Expert?

The work environment involves moving about the space to meet guest needs and ensuring transactions feel integrated into the overall guest experience, while adhering to company policies and maintaining a professional appearance.

Is there an emphasis on diversity and inclusion in the workplace?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

Where is the job located?

The job is located at W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.