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Guest Experience Expert - Connect Agent

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D. with no prior work or supervisory experience required. No licenses or certifications are needed.
  • You will ensure a seamless guest experience by addressing requests, processing operational needs, sharing local highlights, and actively engaging with guests throughout their stay.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert - Connect Agent.

What is the job number associated with this position?

The job number is 25016798.

Where is this position located?

This position is located at La Ville Hotel & Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates.

Is this position full-time or part-time?

This position is full-time.

Is this position remote?

No, this position is not located remotely; it requires on-site presence.

What is the primary responsibility of a Guest Experience Expert?

The primary responsibility is to deliver a memorable and unique experience for guests, guiding them through their entire stay.

Are there any educational requirements for this position?

Yes, a high school diploma or G.E.D. equivalent is preferred.

Is prior work experience required for this role?

No related work experience is required for this position.

Does this role require supervisory experience?

No supervisory experience is required.

Is there a specific license or certification needed for this role?

No specific license or certification is needed for this position.

What are some physical requirements of this job?

Guest Experience Experts must be able to stand, sit, or walk for extended periods and lift objects weighing less than or equal to 10 pounds without assistance.

What type of culture does Marriott International promote?

Marriott International promotes a diverse workforce and a people-first culture, committed to non-discrimination on any protected basis.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.