FAQs
Is this position available for remote work?
No, this position is not located remotely and requires full-time in-person availability at the hotel.
What are the main responsibilities of a Guest Experience Expert?
The main responsibilities include facilitating a smooth check-in and check-out process, assisting guests throughout their stay, addressing guest requests, processing operational needs, and providing information about the local area, among other tasks.
What qualifications are required for this role?
A high school diploma or G.E.D. equivalent is preferred, but no previous related work experience or supervisory experience is required.
Is there a need for specific licenses or certifications for this job?
No, there are no specific licenses or certifications required for this position.
What kind of work environment can I expect at Four Points by Sheraton?
You can expect a friendly, genuine, and approachable environment focused on building a memorable guest experience while being part of a supportive team culture.
What physical requirements are involved in this job?
The position requires being on your feet for extended periods, moving through various spaces, and the ability to lift and carry objects weighing up to 50 pounds without assistance and 100 pounds with assistance.
Does Marriott International offer equal employment opportunities?
Yes, Marriott International is an equal opportunity employer committed to fostering a diverse workforce and an inclusive culture.
What does the job imply when it states "create a safe work place"?
It means that employees must adhere to safety protocols and company policies to ensure their own safety and the safety of guests and other staff members.
What is the overall goal of the Guest Experience Expert?
The overall goal is to ensure guests have a unique and memorable experience during their stay while providing exceptional customer service and support.